Bell Person

Description

DUTIES AND RESPONSIBILITIES

• Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform with standard.
• Handle all guest's requests and fulfill them as quickly as possible.
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events
• Be very knowledgeable about the hotel and its services.
• Be very knowledgeable about local area, local events, attractions, sightseeing and cultural events.
• Arrange all types of requests for all of our customers such as cabs, airport shuttle, Hotel shuttle, etc.
• Offer assistance with directions
• Ensure that hotel interests are followed. Be informed about hotel contracts and follow them at all times.
• Be trained in all guest relations functions and concierge lounge attendant functions. Be able to perform them when asked.
• Be prompt in delivering luggage and with assisting with checking the guest out
• Ensure compliance with accident prevention guidelines.
• Ensure that log books, handovers and checklists are well maintained.
• Recognize all repeat guests, VIPs and Elite members. Be able to recognize them and know about their special requests.
• Be knowledgeable about Marriott Rewards and Frequent Flyer Programs.
• Have a thorough knowledge about SOPs.
• Each associate is expected to carry out all reasonable requests by management which the Associate is capable of performing.
• At all times strive to represent Marriott in the most professional and courteous manner.

Qualifications

QUALIFICATIONS

A bellperson must possess the following qualifications

• Able to meet or exceed our guests’ expectations
• Effective communicator
• Must be able to flexible shifts and multiple split shifts
• Support all co-workers and treat them with dignity and respect
• Able to handle difficult situations effectively
• Able to work quickly and efficiently, especially under pressure
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Honesty and integrity above reproach
• Be able to handle 30 pounds without any assistance.