Counter Sales Associate

Description

• | |
• | --- |
• | |
• | | | | | --- | --- | | Counter Sales Associate Full-Time | Branch | $17.50 – $26.50 / hr Hourly Pay Range Reports To: Branch Manager | |
• | | | | | |
• | --- | --- | --- | --- | --- |
• | DEPARTMENT Counter Sales | | EXPERIENCE Experience Preferred | | BENEFITS ELIGIBLE AFTER 45 Days of Employment |

ROLE OVERVIEW

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

CORE RESPONSIBILITIES

Order Fulfillment & Inventory

• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
• Receive shipments, log into inventory, conduct audits, and process returns accurately

Customer Service

• Assist counter and phone customers with orders, product info, pricing, and availability
• Greet all customers professionally; resolve issues promptly or escalate as needed
• Maintain a clean, organized counter and product display area

Sales & Product Knowledge

• Upsell complementary products and convert requests to stocked brands where appropriate
• Maintain deep product and industry knowledge; follow company pricing and credit guidelines
• Assess customer needs to determine appropriate service level or escalation path

Teamwork & Standards

• Build customer relationships; adapt approach to different customer types and needs
• Collaborate with team, share best practices, and support a positive work environment
• Follow all company procedures, policies, and Employee Handbook requirements
• Other duties as assigned

Summary

Qualifications

QUALIFICATIONS

• High school diploma or GED required
• Product, applications, or wholesale distribution experience preferred
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments

BENEFITS

Eligible to enroll on the 1st of the month following 45 days of employment

| | |

| --- | --- |

| - Medical, Dental & Vision - Short & Long-Term Disability - Life Insurance - Flexible Spending Account (FSA) - Telehealth - Gym Reimbursement | - 401(k) with Company Match - Free Surgery & Imaging Program\* - Free Medications\* - Delta Perks — Local Discounts - Discount Hub - Coverage available for families |

*\* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.*

*Additional duties may be assigned as needed. We are an equal opportunity employer.*