Field Operations Technician-Tier 1- TISD Victoria

Description

SUMMARY

• Assisting with installation and monitoring data communication lines and resolving user data communication problems by performing the following duties.
• Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist with all duties in a safe manner in accordance with VTX1 Victoria Installation and Safety Manuals.
• Deliver and install required equipment in the customer's residence or business.
• Educate all customers in operation of equipment being installed.
• Develop and maintain technical knowledge of current products and services offered by all branches.
• Report equipment hazards and/or product incidents as required in accordance with company policy and procedures.
• Exercise care in use and storage of installation tools. Report lost or damaged tools immediately.
• Maintain van in clean and orderly condition daily.
• Operate company vehicles in a safe manner and report any incidents or nearincidents to supervisor.

Qualifications

• EDUCATION and/or EXPERIENCE
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must have a valid Driver’s License and insurable record.
• Must pass pre-employment screen, physical and background checks.

OTHER SKILLS AND ABILITIES

• ● Safety and Security - Observes safety and security procedures; determines
• appropriate action beyond guidelines; reports potentially unsafe conditions; uses
• equipment and materials properly.
• ● Problem Solving - Identifies and resolves problems in a timely manner; gathers and
• analyzes information skillfully; develops alternative solutions; works well in group
• problem-solving situations; uses reason even when dealing with emotional topics.
• ● Oral Communication - Speaks clearly and persuasively in positive or negative
• situations; listens and gets clarification; responds well to questions; demonstrates
• group presentation skills; participates in meetings.
• ● Teamwork - Balances team and individual responsibilities; exhibits objectivity and
• openness to others' views; gives and welcomes feedback; contributes to building a
• positive team spirit; puts success of team above own interests; able to build morale
• and group commitments to goals and objectives; supports everyone's efforts to
• succeed.
• ● Written Communication - Writes clearly and informatively; edits work for spelling
• and grammar; varies writing style to meet needs; presents numerical data
• effectively; able to read and interpret written information.
• ● Quality Management - Looks for ways to improve and promote quality;
• demonstrates accuracy and thoroughness.
• ● Judgement - Displays willingness to make decisions; exhibits sound and accurate
• judgment; supports and explains reasoning for decisions; includes appropriate
• people in decision-making process; makes timely decisions.
• ● Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• plans for additional resources; sets goals and objectives; develops realistic action plans.