Reception/Concierge

Description

A Receptionist/Concierge is responsible for providing excellent customer service by greeting guests, managing front desk operations, assisting visitors, and supporting café or refreshment services. This role serves as the first point of contact while ensuring guests, clients, or residents receive a welcoming and professional experience.

Key Responsibilities

• Greet and assist guests, or customers professionally
• Answer and direct phone calls, emails, and inquiries
• Manage front desk operations and maintain a clean reception area
• Handle incoming and outgoing mail or packages
• Prepare and serve coffee, beverages, and light refreshments
• Maintain cleanliness and organization of café or refreshment areas
• Restock café supplies, snacks, and beverages as needed
• Provide information about services, amenities, or local attractions
• Assist with guest requests, concerns, and special accommodations
• Coordinate with staff and departments to ensure smooth daily operations

Qualifications

• High school diploma or equivalent preferred
• Previous customer service, receptionist, hospitality, café, or concierge experience preferred
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask and stay organized in a fast-paced environment
• Basic food handling and beverage preparation knowledge preferred
• Proficiency with phones, computers, and office software
• Strong problem-solving and customer service abilities