Car Wash Assistant Manager

Description

Job Purpose

As a Car Wash Assistant Manager – Express at Mr. Clean Car Wash, you will support the General Manager in daily operations to ensure smooth, efficient, and customer-focused site performance. You’ll help lead the team by example, ensuring brand standards are upheld, operations run safely and efficiently, and all guests receive outstanding service. This role is a key stepping stone to a future leadership position and includes bonus opportunities based on key performance indicators.

Key Responsibilities

• Provide excellent customer service to ensure guest satisfaction.
• Assist the General Manager in managing site operations, production, labor, and profitability.
• Train, coach, and certify team members on company processes, safety, and procedures.
• Open and close the site, ensuring all security, cash handling (if applicable), and operational tasks are completed.
• Complete daily, weekly, and monthly maintenance and administrative duties.
• Ensure the site remains clean, safe, and well-maintained (including tunnel, lot, lobby, restrooms).
• Respond quickly to and resolve any equipment or mechanical issues.
• Maintain an adequate inventory of chemicals and supplies; place orders as needed.
• Drive sales, memberships, and loyalty programs to grow business.
• Ensure proper staffing levels based on business needs and support team coverage in congested areas.
• Uphold brand standards in cleanliness, equipment function, and associate appearance.
• Perform other duties as assigned by the General Manager.

Qualifications

Required Experience

• Customer service experience
• Operational experience, including equipment oversight and maintenance
• Experience in training staff on processes and quality standards
• Experience supporting sales and loyalty program growth
• Experience managing labor, supply use, and site presentation

Preferred Experience

• 2+ years of experience in a car wash environment and/or 1+ year of experience in a supervisory or assistant manager role
• Experience in retail or hospitality

Required Skills and Abilities

• Ability to work outdoors in all weather conditions and seasons
• Ability to be on your feet for extended periods or the entire work shift
• Physically able to bend, stoop, squat, kneel, reach, and step to perform job duties
• Ability to carry up to 50 pounds for short distances
• Ability to maneuver around vehicles

Preferred Education

• High school diploma or equivalent
• A college education is a plus

Minimum Qualifications

• Flexible availability, including nights, weekends, and holidays
• Must pass a pre-employment background check and drug screening