On boarding Manager

• Looking for a outgoing personality with a passion for customer service. Ability to keep on top of tracking and executing multiple detailed processes simultaneously.
• The On boarding Concierge service provides a single point of contact for on boarding a new Technology Employee thereby enabling both hiring leaders and new employees to focus on core development activities.

Key responsibilities include:

• Manage ITSC and Ariba requests for new equipment
• Oversee ordering IDs
• Manage laptop configuration & installation
• Address any questions from new employees regarding American Express including benefits, payroll, development tools, etc.
• Exceptional written and verbal communication skills
• High degree of collaboration and partnership
• Ability to analyze complex issues and resolve issues lacking clear ownership
• Strong customer service mindset with ability to remain poised through challenging situations
• Excellent project management documentation, tracking, and follow-up skills
• Knowledge of American Express tools and knowledge of Technology tools a plus
• Background in technology/engineering to be able to interpret/anticipate needs
• Process improvement experience and ability to drive and measure improvement in vDTC issues

If interested and want to apply, please contact:
Vishwas Jaggi
480-327-0540