Senior Application Engineer - Salesforce

Who we are?
At Torrens University Australia, making a difference is in our DNA. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.
Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.

About the role:

We’re looking for a Senior Application Engineer - Salesforce to play a critical role in the development, implementation and maintenance of our Salesforce CRM and Marketing Cloud platforms within a complex, integrated environment.
This role focuses on building and supporting integrations between Salesforce and our Student Management System, Banner, using Informatica, along with a range of other connected systems. You’ll bring strong Salesforce development experience, a solid understanding of CRM and marketing automation, and a hands-on approach to coding, configuration and troubleshooting.
Working closely with teams across the organisation, you’ll help deliver practical, scalable and high-quality solutions that support business outcomes, improve user experience and strengthen the way our platforms operate.
Key accountabilities (but not limited to):

• Salesforce development & customisation: Design, build and enhance Salesforce CRM and Marketing Cloud solutions using Apex, Lightning (Aura and LWC) and configuration best practice.
• System configuration & maintenance: Configure, maintain and continuously improve Salesforce environments to support business operations, system performance, reliability and user experience.
• Integrations & connected systems: Deliver and support robust integrations between Salesforce, Banner and other enterprise systems using REST and SOAP APIs, platform events, webhooks, middleware and integration platforms including Informatica.
• Marketing Cloud & AI enablement: Lead development and optimisation across Marketing Cloud, including Email Studio, Journey Builder, Automation Studio, Contact Builder, AMPscript and SQL, while staying informed about Agentforce, Einstein, Data Cloud and other AI capabilities.
• Hands-on technical leadership: Troubleshoot complex issues, perform root-cause analysis, provide production support and continuously improve performance, scalability, reliability, security and engineering quality across the Salesforce ecosystem.
• Quality assurance & engineering practices: Apply secure coding practices, peer review, unit testing, integration testing and Salesforce platform best practice to deliver high-quality, maintainable solutions with reduced defects.
• Release & environment management: Support controlled Salesforce deployments across development, testing and production environments using GitLab, including validation, documentation, rollback planning and minimal disruption to business operations.
• Collaboration & solution design: Work closely with IT, Marketing, Student Services, Product Owners, business analysts, QA, release and support teams to understand business needs, translate them into technical solutions and deliver outcomes that are fit-for-purpose and future-ready.
• Documentation, training & strategic planning: Maintain accurate technical documentation, deliver training and knowledge sharing, and contribute to the IT roadmap, platform continuous improvement, technical debt reduction and engineering maturity.

Who you are:
You’re a senior Salesforce engineer who is deeply technical, analytical and hands-on by nature, with the communication skills to work confidently with both technical and non-technical stakeholders.
You’ll bring:

• A tertiary qualification or formal training in IT, Computing Studies, Information Systems or a related discipline.
• At least five years of hands-on Salesforce development experience, preferably in an enterprise or higher education environment.
• Demonstrated experience with Apex, SOQL, Lightning Web Components, Flow, Visualforce, Aura, custom objects and fields, data modelling and Salesforce security.
• Experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud and Marketing Cloud, including Email Studio, Journey Builder, Automation Studio, Contact Builder, AMPscript and SQL.
• Proven experience designing and supporting Salesforce integrations using REST, SOAP, platform events, middleware and integration platforms such as Informatica.
• Knowledge of Salesforce authentication, sharing, profiles, permission sets, governor limits, performance considerations and secure integration patterns.
• Experience with CI/CD and release tools such as GitLab, Azure DevOps, Gearset, Copado or equivalent.
• Salesforce Platform Developer I certification, which is required. Platform Developer II, Administrator, Platform App Builder, Marketing Cloud or Architect certifications are desirable.
• Knowledge of Agentforce, Einstein, Salesforce AI capabilities or Data Cloud is desirable.
• Strong troubleshooting, analytical, communication and stakeholder-management skills, with experience working in Agile or similar delivery methodologies.
• Experience participating in code reviews, technical design reviews, testing, release planning and production support.

Formal Salesforce certifications (Platform Developer, Marketing Cloud) are highly regarded, but your depth of hands-on capability and problem-solving mindset matter most.
This is a full-time, permanent position with hybrid flexibility to work from home and a campus near you. Preferred locations are Sydney and Melbourne.
To review the full job description please 'Click Here’.
Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, with 40,000+ alumni across 115+ countries and more than 2,000 staff. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find opportunities for professional development and career progression.
We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.
We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.
What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:

• Study free in a course or degree related to your position
• Access to internal opportunities – be supported to learn, grow and move across the organisation
• A collaborative, purpose-driven working environment where your work can make a meaningful difference

Hiring process:
We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements, please contact us at [email hidden] for confidential support. We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process.
To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog.
We’d love to hear from you.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email hidden]