Client Response Team Operator

INTRODUCTION TO LINAKER
For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.
Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.
The last couple of years has seen Linaker grow exponentially and 2026 is no exception. Our client base continues to grow month on month and as a result we are now looking for a Client Response Team Operator to join our team!

ABOUT THE ROLE

You will be the primary contact for all maintenance requests and client service queries, coordinating jobs and working with internal teams and contractors to ensure efficient progress and accurate logging.
As a Client Response Team (CRT) Operator, you will handle both reactive and proactive repair needs for a wide range of clients across the UK.
WHAT YOU WILL BE RESPONSIBLE FOR
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Serve as the primary contact for helpdesk enquiries by phone and email.
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Accurately log maintenance issues and requests in the job logic system.
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Manage urgent works P1s from initial contact to resolve.
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Track job progress and update notes for clients, engineers, and stakeholders, ensuring precise records on the system.
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Meet or exceed SLAs and KPIs.
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Add information and mitigation for jobs not completed within client SLAs for review and improvement.
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Review completed documentation to confirm scope and raise