IT Support Technician Mr Price Technology

We’re hiring a passionate, hungry to grow, IT Support Tech to be a helping hand to our Mr Price Group head office users.
Our Support team consist of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills!
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Maintain the End User environment, ensuring device compliance and security
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Ensure first time resolution of all incidents logged via Service Desk within SLA
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Set up of equipment for users, installation of operating systems and software
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Be proactive and innovative in the End User environment
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Identify trending issues and troubleshoot root causes of common or recurring problems
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Build relationships with users and provide excellent customer service
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A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships
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IT Diploma OR Microsoft 365/A+/N+ Certifications
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Apple Certified Support would be an advantage
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Valid driver’s license
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Able to do rotational after-hours standby
Plus at least of 3 years’ experience in a corporate IT environment supporting the below:
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Supporting Microsoft Windows 11 and MAC OS environments
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Provisioning of end-user computing hardware
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Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams
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Experience supporting a variety of security and business apps, i.e. anti-virus software, DLP, device encryption software, etc
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Experience supporting IP telephony
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Experience supporting video conferencing and AV systems
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Basic understanding of networking protocols