Customer Service Advisor - Night Shift

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.
THE ROLE
We are looking for a Customer Service Advisor that has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel. Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

WHAT YOU'LL DO

• Respond to Customer Inquiries via several channels (Chat, Email and Telephone);
• Provide information with regards to products/services and other related inquiries;
• Be the face of Farfetch to our customers and partners alike.

WHO YOU ARE

• Experienced in customer service (minimum of 1 year), preferably in a fashion environment;
• Fluent in English (mandatory minimum B2 level);
• Proficient in the use of IT systems, both customer service specific and windows packages;
• Highly skilled in written and verbal communication;
• Skilled in listening;
• Able to work under pressure;
• Knowledgeable of fashion/fashion brands;
• Able to exceed customers’ expectations;
• Confident and articulate;
• Hardworking and passionate.

EQUAL OPPORTUNITIES STATEMENT

• Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
• We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

SCAM DISCLAIMER

• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

In Customer Service, you'll be part of a creative family who are the voice of our brand. You won't read from a script. We'll trust you to deliver an impeccable service to our luxury brand customers in your own way. And have some fun in the process.