Operations Coordinator

At Culligan Home, we specialize in providing high-quality water treatment solutions to residential customers across Ireland. Our offering includes filtration systems, reverse osmosis units, and water softeners, helping households enjoy cleaner, safer, and better-tasting water.
This role ensures efficient scheduling, customer satisfaction, and operational excellence while supporting the company's strategic goals in the residential water softener and filtration market.

Responsibilities:

Team Leadership & Scheduling

• Lead, coach, and support a team of 10-15 field engineers across service and installation functions.
• Develop and manage daily, weekly, and monthly engineer schedules to meet customer demand and SLA commitments.
• Ensure effective allocation of work based on geography, skills, and customer priority.
• Monitor field team attendance, performance, and productivity.

Customer Operations & Service Delivery

• Act as the central point of contact between the field team and internal departments (Customer Service, Sales, Technical).
• Track and escalate service issues or delays to ensure resolution and customer satisfaction.
• Ensure that field engineers have the necessary materials, tools, and documentation for each job.
• Monitor and report on SLA compliance, installation timelines, and service call resolution.

Process & Quality Management

• Implement and enforce standard operating procedures (SOPs) to ensure consistency in service delivery.
• Assist with quality audits and provide coaching or feedback to improve performance.
• Coordinate with the Training & Quality function to onboard new engineers and support upskilling initiatives.

Reporting & Communication

• Generate and analyze reports on team performance, completion rates, and customer satisfaction metrics.
• Attend operational meetings and provide updates on field activity, challenges, and resource needs.
• Experience in field service coordination or operations within a technical services environment
• Experience leading or supervising a team, ideally in utilities, water treatment, or HVAC services
• Strong organizational and problem-solving skills
• Proficient in scheduling software, CRM systems, and MS Office tools
• Customer-focused with excellent communication skills
• Ability to thrive in a fast-paced, high-volume operational environment
• Monday-Friday working pattern
• 23 Day's Annual Leave
• Company Pension Scheme
• Shopping discounts with Perks at Work
• 24hrs access to EAP
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression