Level 1 Mountain Operations Dispatcher

Seasonal
Palisades Tahoe
We share the spirit of these legendary mountains with the world.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Job Summary: The Level 1 Dispatcher is an entry-level position responsible for ensuring the seamless and safe coordination of on- and off-mountain activities by serving as the central communication hub for all mountain operations departments, emergency response teams, and guests. This role demands exceptional verbal and written communication skills, meticulous attention to detail, and the ability to remain calm and professional under pressure while handling sensitive and sometimes confidential information in a fast-paced environment.
Applicants must be 18 years of age.
Hourly:
The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
Base hourly pay range: $20.50 - $28.69 per hour
A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Receive and process a wide range of communications- emergency and non-emergency phone calls, radio transmissions, digital inquiries, and in-person reports/requests. Have the ability to document all pertinent details and relay information to the appropriate personnel, departments, or external agencies.
• Monitor all mountain radio and phone traffic regarding guest injuries, lift issues and emergencies. Assess the nature and location of incidents, determine response priorities, and dispatch appropriate personnel.
• Monitor all communication avenues: multiple radio channels, multiple phone lines, emails, and Microsoft Teams channels; for any issues or inquiries that arise. These issues include, but are not limited to: injuries, lift issues, missing persons, power issues, avalanches, etc.
• Coordinate responses with Mountain Manager, appropriate department heads & personnel, and external agencies. Communicate critical information as the situation deems necessary.
• Serve as a liaison between the Mountain Manager and key departments regarding daily conditions, operational changes, and priorities. Share appropriate updates via radio, phone, Microsoft teams and email to provide effective information distribution across teams.
• Maintain accurate operational records, including logs, radio transmissions, phone calls, lift downtime, and other relevant information.
• Support data tracking and reporting for lift information.
• Update and manage lift schedules, delays, and status; ensure timely publication to the Palisades Tahoe website and app.
• Monitor patrol locations and coordinate all on-hill travel and traffic during avalanche mitigation.
• Assist Mountain Operations Administration Manager with any projects or administrative tasks they deem appropriate. Upon approval of the Mountain Operations Administration Manager, employees may assist the Mountain Manager and other operations managers with projects and administrative tasks when appropriate.
• Participate in post-incident debriefings, meetings, and trainings.
• Attend and participate in all Ski Patrol and Mountains Operations meetings; daily morning meetings, post-incident reviews and debriefs, etc.

Competencies and Job Requirements:

• Exceptional verbal and written communication skills; ability to communicate effectively during high intensity situations
• Strong customer service skills: ability to interact professionally with internal & external guests in a wide range of states, with safety at the forefront.
• Excellent organizational and computer skills with keen attention to detail; including proficiency in Microsoft Word, Outlook, Access and Excel.
• Reliable and punctual; able to arrive between 5:30 and 7:00 am, regardless of weather or road conditions.
• Effective team player.
• Proficient and trained with all Dispatch manual policies and procedures.
• Complete the FEMA ICS 100 course within first year of employment
• Able to quickly analyze, respond and coordinate multiple tasks simultaneously during shift.
• Maintains composure and effectiveness in emergency situations.
• Maintain strict confidentiality of sensitive information, exercising sound judgment in determining what can be shared and with whom, in alignment with company policies
• Flexible availability, including weekends, holidays, and on-call shifts; ability to work shifts longer than scheduled.
• Attend all debriefs and trainings that are appropriate.
• Beginner to intermediate skier; must be able to understand resort layout. Specifically for times when investigative questioning for response coordination is necessary.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of sitting for long periods of time, up to 90% or more of a normal 9.5 hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 35lbs. Must capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.
Working Conditions:
Indoor/Outdoor: While performing the duties of this job, the employee will frequently exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.
Equipment Used in Job: Describe equipment used in job.
Education and Experience:
Required:

• Education, i.e., High School Diploma or GED
• 1-3 months related experience in a high intensity job and/or training; or equivalent combination of education and experience.

Preferred

• Previous radio communications and/or mountain operations experience

A Motor Vehicle Record review may be required as part of your job.
For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.