Technical Sales Support Manager - Spirits

The role
We are seeking a Technical Sales Support Manager – Spirits to join our team as a technical expert and business enabler. You will be the go-to technical authority for our sales teams and customers, combining deep spirits production expertise with exceptional communication and relationship-building skills.
Expected location: India, Japan, Greater China, or Taiwan, etc.
Key Responsibilities are:

• Technical Leadership: Maintain and develop the technical knowledge of regional sales teams through training, presentations, and expert guidance on yeast, fermentation, and spirits production applications.
• Customer Support: Deliver technical presentations, troubleshoot production challenges, support pilot trials, and provide product training to beverage producers.
• Expert Leadership: Represent Fermentis at industry conferences, trade shows, and technical forums. Contribute to industry publications and participate in knowledge-sharing initiatives.
• Industry Networking: Build and maintain relationships with Key Opinion Leaders (KOLs), industry associations, and recognized institutions within the spirits sector.
• Project Coordination: Manage technical projects and trials between Fermentis and customers/partners, working closely with R&D and the Fermentis Academy.
• Quality & Troubleshooting: Support investigation of customer complaints and quality issues; assist with process optimization and technical problem-solving.
• Knowledge Management: Maintain and disseminate technical resources, FAQs, and best practices to the sales team.

Essential Requirements:

• 5+ years of professional experience in spirits production (whisky, rum, gin, vodka, brandy, or neutral spirits)
• Strong understanding of distillation processes with hands-on experience in spirits production preferred
• Excellent communication skills: Ability to deliver technical presentations, train sales teams, and engage with customers at all levels
• Problem-solving mindset: Experience in troubleshooting production challenges, supporting quality investigations, and managing pilot trials
• Self-motivated and independent: Comfortable managing projects autonomously and thriving in a travel-intensive role
• Networking capability: Proven ability to build relationships with industry professionals, KOLs, and technical communities
• Based in or willing to relocate to: India (preferred), Japan, Greater China, or Taiwan, with valid working rights

Additional qualifications:

• Formal qualification or certification in distilling/spirits production from a recognized institution
• Hands-on experience with multiple spirit types
• Knowledge of fermentation science and yeast applications in spirits production
• Previous experience in technical support or customer-facing technical role
• Familiarity with spirits industry regulations and quality standards

Travel: This role requires significant regional travel (40%+) across the region. Southeast Asia and South Asia (primary); Greater China, Japan-Korea, and ANZ (support), with occasional international travel to industry events.