ChurnZero & CX Operations Administrator at Lifted, an

About The Role

Serve as a hands-on ChurnZero administrator, supporting the platform and related CX Operations initiatives - Execute CX Operations projects independently from requirements through completion
Build and maintain scalable workflows within ChurnZero that support Customer Experience functions
Develop and optimize onboarding playbooks, escalation paths, and proactive customer outreach frameworks
Partner with internal stakeholders to gather requirements, clarify needs, and translate business processes into effective system workflows
Provide regular project updates and communicate progress, risks, and questions to stakeholders
Help identify opportunities to improve processes, automation, and operational efficiency across CX
Support other short-term CX Operations and ChurnZero initiatives as needed
1+ year of hands-on ChurnZero administration experience
Prior experience working in a Customer Experience / Customer Success Operations function
Demonstrated ability to independently execute projects with minimal oversight
Experience building workflows, playbooks, automations, or processes within ChurnZero
Strong understanding of Customer Success processes and operational best practices
Ability to communicate effectively with cross-functional stakeholders and translate business requirements into system solutions
Strong organizational skills and attention to detail
Comfortable working in a short-term, project-focused environment
Remote Opportunity