(Associate) Manager, Quality, New Verticals

<div class="content-intro"><h2><span data-sheets-root="1">About Wolt</span></h2>
<p><span data-sheets-root="1">At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.<br><br>Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.</span></p></div><p>At Wolt, we help local merchants reach more customers, and the New Verticals teams make sure those partners have a great experience working with us. You'll join the Quality team in New Verticals EMEA, which works across both regional and global levels to improve how we support, onboard and grow our merchant partners across all of our markets, including Wolt and Deliveroo.</p>
<p>You'll sit at the intersection of merchants, account management, and our support and quality organizations. You'll work on large, cross-market initiatives and partner closely with our regional teams and global heads.</p>
<h2><strong>What you'll be doing</strong></h2>
<p>This role is about taking a global view of merchant quality and operational excellence, and turning what you find into initiatives that make best practices. You contribute to our quality targets – most importantly reducing items not found and cancellations, and improving efficiency and product substitutions. You'll own the initiatives and projects you drive, for instance occasions and go-to-market, and you'll work hands-on with the internal team stakeholders, while staying close to the merchant experience.</p>
<p><strong>Day-to-day in this role you'll:</strong></p>
<ul>
<li>Act as the point of contact and build feedback loops between merchant-facing teams, product and customer support, helping resolve defects and recurring issues at a global level</li>
<li>Drive product rollouts across markets, informing and training Account Managers and ensuring merchants are set up for success</li>
<li>Analyse how things work in practice across regions, spotting and grouping similar issues and feeding those insights back to the right teams</li>
<li>Lead global and cross-regional initiatives such as occasions and best practices, working with regional heads to improve performance in their markets</li>
<li>Collaborate with specialists across countries, running initiatives together</li>
<li>Use data and AI tools to analyse, automate and prototype solutions yourself, rather than waiting on others</li>
</ul>
<h2><strong>Our humble expectations</strong></h2>
<ul>
<li>Confident working with data. You can pull, analyse and draw conclusions on your own</li>
<li>Comfortable using AI tools and prompting to automate work and speed up analysis, while knowing they're a starting point and not a replacement for judgment</li>
<li>Strong communication skills, with the ability to work with stakeholders from different markets and levels of seniority</li>
<li>Solid project management skills and a track record of taking initiatives from idea to delivery</li>
<li>A generalist mindset: you're curious, pick things up quickly and are happy to dig into the details</li>
<li>A strong sense of ownership and a drive to go beyond what's expected</li>
<li>Fluent English both written and spoken. </li>
</ul>
<h2><strong>What we offer</strong></h2>
<ul>
<li>Global visibility: work on initiatives that impact many markets and collaborate directly with global heads</li>
<li>A real opportunity to make an impact and shape how we work with merchants worldwide</li>
<li>A clear growth path. Many people in this role move on to take regional ownership or product ownership</li>
</ul><div class="content-conclusion"><h2><span data-sheets-root="1">Our Commitment to Diversity and Inclusion</span></h2>
<p><span data-sheets-root="1">We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.</span></p>
<p><em>Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at <span class="_80om1qgj _1e0c1nu9" data-testid="smart-link-draggable-inline"><span class="loader-wrapper"><span class="hover-card-trigger-wrapper" data-testid="hover-card-trigger-wrapper"><a class="_1yt4x7n9 _2rko1ssi _v56415x0 _1e0c1nu9 _16d9qvcn _syaz13af _1rkwglyw _4cvx1w55 _19itia51 _bfhkhp5a _1a3b18uv _4fprglyw _5goinqa1 _9oik18uv _1bnxglyw _jf4cnqa1 _1nrm18uv _c2waglyw _1iohnqa1 _uizt1kdv _nt751r31 _49pcglyw _1hvw1o36 _1372tlke _7ehiw5lj _1j5pglyw _1di615s3" href="https://careersatdoordash.com/recruitment-scam-awareness" data-testid="inline-card-resolved-view"><span class="_19itglyw _vchhusvi _r06hglyw _o5721jtm _1nmz9jpi _16d9qvcn _ca0qv77o _u5f31b66 _n3tdv77o _19bv1b66" data-testid="inline-card-icon-and-title"><span class="_19itglyw _vchhusvi _r06hglyw">Recruitment Scam Awareness - DoorDash</span></span></a></span></span></span> .</em></p></div>