Onboarding Team Lead

<div class="content-intro"><h2><span data-sheets-root="1">About Wolt</span></h2>
<p><span data-sheets-root="1">At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.<br><br>Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.</span></p></div><p><strong>We kindly ask all candidates to submit a resume in English.</strong></p>
<p>As our new Onboarding Team Lead, you’ll manage and develop our Onboarding team while ensuring that new Merchants receive world-class support and menu standards from day one.</p>
<h2>What you’ll be doing</h2>
<p>As Onboarding Team Lead, you’ll be responsible for building a high-performing team that delivers a seamless onboarding journey for our partners. You’ll set the direction, lead by example, and ensure that processes, tools, and best practices are in place to support scalable growth.</p>
<h3><strong>Day-to-day in this role you’ll:</strong></h3>
<ul>
<li>Lead and develop the onboarding team of Onboarding Associates and Specialists</li>
<li>Ensure excellent onboarding experiences for partners together with the team</li>
<li>Work closely with Sales, Support, and Account Management teams to align on partner success</li>
<li>Develop onboarding processes and automations that improve efficiency and partner outcomes</li>
<li>Analyze the local country market on an ongoing basis to refine processes and identify improvements</li>
<li>Create a positive work environment that enables the team to grow and succeed</li>
<li>Lead by example by demonstrating Wolt’s values and behaviors</li>
<li>Conduct regular one-on-ones to monitor performance, provide feedback, and support professional growth</li>
</ul>
<h2>Our humble expectations</h2>
<ul>
<li>Minimum of 2 years in onboarding, customer operations, or implementation in a high-volume, fast-paced environment.</li>
<li>1+ year leading individual contributors as a shift lead or team lead, including running 1:1s, coaching, and performance feedback.</li>
<li>Proven track record hitting team SLAs/KPIs for new-partner launches, with experience in capacity planning and scheduling.</li>
<li>Hands-on experience standardizing SOPs and rolling out process improvements that scale quality and speed.</li>
<li>Cross-functional onboarding experience partnering with Sales, Support, and Account Management to ensure clean handoffs.</li>
<li>Tooling experience with CRM/workflow systems and spreadsheets/BI (e.g., Salesforce or similar; Excel/Google Sheets; Looker/Power BI).</li>
<li>Experience running QA for menus/content and maintaining strong data hygiene across systems.</li>
<li>Experience managing escalations via defined playbooks and closing the loop with stakeholders.</li>
<li style="font-weight: bold;"><strong>Fluency in both Czech and English is a must.</strong></li>
</ul>
<h2>Next steps</h2>
<p>If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!</p>
<p>We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today</p>
<p><iframe src="https://www.youtube.com/embed/GoL541_xj9w" width="560" height="314"></iframe></p>
<p><sub>#LI-WM1</sub></p><div class="content-conclusion"><h2><span data-sheets-root="1">Our Commitment to Diversity and Inclusion</span></h2>
<p><span data-sheets-root="1">We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.</span></p>
<p><em>Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at <span class="_80om1qgj _1e0c1nu9" data-testid="smart-link-draggable-inline"><span class="loader-wrapper"><span class="hover-card-trigger-wrapper" data-testid="hover-card-trigger-wrapper"><a class="_1yt4x7n9 _2rko1ssi _v56415x0 _1e0c1nu9 _16d9qvcn _syaz13af _1rkwglyw _4cvx1w55 _19itia51 _bfhkhp5a _1a3b18uv _4fprglyw _5goinqa1 _9oik18uv _1bnxglyw _jf4cnqa1 _1nrm18uv _c2waglyw _1iohnqa1 _uizt1kdv _nt751r31 _49pcglyw _1hvw1o36 _1372tlke _7ehiw5lj _1j5pglyw _1di615s3" href="https://careersatdoordash.com/recruitment-scam-awareness" data-testid="inline-card-resolved-view"><span class="_19itglyw _vchhusvi _r06hglyw _o5721jtm _1nmz9jpi _16d9qvcn _ca0qv77o _u5f31b66 _n3tdv77o _19bv1b66" data-testid="inline-card-icon-and-title"><span class="_19itglyw _vchhusvi _r06hglyw">Recruitment Scam Awareness - DoorDash</span></span></a></span></span></span> .</em></p></div>