Store Manager (Kenangan Coffee - Dapitan, Manila)

​​​​​

• **Team Management:**
• Supervise and lead a team of store staff, including baristas and cashier personnel.
• Create work schedules, assign tasks, and provide training to new employees.
• Foster a positive and motivated work environment by promoting teamwork and staff development.
• **Customer Service:**
• Ensure that customers receive outstanding service by maintaining high standards of product quality and presentation.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Train and coach staff in providing exceptional customer experiences.
• **Store Operations:**
• Oversee daily store operations, including opening and closing procedures.
• Manage inventory levels, conduct regular stock checks, and place orders as needed to maintain sufficient stock.
• Monitor and control operational costs to meet budgetary goals.
• **Sales and Marketing:**
• Set and achieve sales targets and key performance indicators (KPIs).
• Implement sales strategies and promotions to drive revenue growth.
• Participate in local marketing initiatives to attract and retain customers.
• **Quality Control:**
• Ensure that all products are prepared and served according to Macao Imperial Tea's quality and presentation standards.
• Conduct quality checks on ingredients, equipment, and finished products.
• **Health and Safety Compliance:**
• Maintain a safe and clean working environment by enforcing hygiene and safety standards.
• Adhere to local health regulations and food safety guidelines.
• Bachelor's degree in business or related field is a plus.
• Previous supervisory or management experience in a retail or food service environment is preferred.
• Excellent interpersonal and communication skills.
• Strong leadership abilities with the capacity to motivate and mentor a team.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Basic math skills and the ability to manage inventory and sales data.
• Knowledge of food safety regulations and health standards.
• Flexibility in working hours, including evenings and weekends.
• Enthusiasm for the Kenangan Coffee and its products.

Why choose us?
We are one of the promising companies in the Philippines with different awards & recognitions. We are offering our employees these perks and benefits as follows:

• Government Mandated Benefits
• Pay Raise
• 13th Month Pay
• Holiday pay
• 15 Paid Leaves
• Night differential

What to do next?
For this role, please submit your resume. There would be an initial screening from our Talent Acquisition Team and a final interview with the Area Manager.
Please do take note that we will only reach out to candidate/s who passed our paper screening.
Send your application now or refer a candidate to us! Thank you very much!