Site Manager/Director - Clinical Research at Headlands

About The Role

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;📍 &lt;strong&gt;Location:&lt;/strong&gt; Bellingham, WA&amp;nbsp; | 🏥 Site Name: Headlands Research - Western Washington&amp;nbsp; | 🕒 Full-Time&amp;nbsp; | 🧪 Clinical Research&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Are you an experienced clinical research professional with a passion for advancing medicine? Join a leading, integrated clinical research network dedicated to high-quality data, patient-centered care, and innovation in clinical trials.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;We’re seeking a &lt;strong&gt;Site Director&lt;/strong&gt; to help us build our newest clinical research site located in Bellingham, Washington. Reporting to the Senior Director of Regional Operations (RDO), the Site Director (SD) oversees daily operations at the site to ensure participant safety, sponsor satisfaction, and high-quality data. This role drives financial targets, enrollment goals, and Key Performance Indicators (KPIs), while ensuring strict adherence to Good Clinical Practice (GCP), International Council of Harmonization (ICH), applicable regulatory requirements and Company and site level policies and procedures. This role requires strong leadership and communication skills to guide and mentor staff, provide strategic direction, manage resources, and foster a collaborative environment to achieve research objectives.&lt;/span&gt;&lt;/p&gt;
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&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&lt;strong&gt;Type:&lt;/strong&gt;&amp;nbsp; Regular Full-time Employee&lt;/span&gt;&lt;br&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&lt;strong&gt;Schedule:&amp;nbsp;&lt;/strong&gt; Mondays through Fridays, 8:00am - 5:00pm&lt;/span&gt;&lt;br&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&lt;strong&gt;Location:&lt;/strong&gt;&amp;nbsp; Onsite in Bellingham, WA (no capabilities for remote or hybrid work)&lt;/span&gt;&lt;br&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&lt;strong&gt;Benefits:&lt;/strong&gt;&amp;nbsp; Our benefits package for full-time employees includes health insurance (medical, dental, and vision), Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), Paid Time Off (PTO), a variety of disability, accident, and life insurance options, as well as many more.&lt;/span&gt;&lt;/p&gt;
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&lt;h2&gt;💼 &lt;strong&gt;What We Offer&lt;/strong&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Competitive pay + annual performance incentives&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Medical, dental, and vision insurance&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;401(k) plan with company match&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Paid time off (PTO) and company holidays&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;A mission-driven culture focused on advancing medicine and improving patient outcomes&lt;/span&gt;&lt;/li&gt;
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&lt;h2&gt;🚀&amp;nbsp;&lt;strong&gt;Why Join Us?&lt;/strong&gt;&lt;/h2&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;You’ll be part of a growing, mission-driven organization that values its people. At our core, we’re committed to bringing innovative medical treatments to patients faster—while creating an environment where employees thrive. If you’re passionate about clinical research and ready to make a difference, we’d love to hear from you.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline; font-size: 10pt;&quot;&gt;&lt;strong&gt;Operational Leadership &amp;amp; Study Management:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Manage site facilities, workflows, and Clinical Trial Management Systems (CTMS) to ensure premium experience for study participants, staff, and sponsors&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Monitor clinical study progress, review monitor reports, and create risk management/mitigation strategies during the full lifecycle of a study&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Ensure that all studies are conducted in compliance with all applicable regulations, GCP, ICH, policies, and procedures. This work is supported by the RDO, Therapeutic Area Leadership (TA Leadership) and Quality team, which provides SOPs, training, best practices, quality reviews, issue resolution and expertise to ensure high-quality trial execution and that the site remains audit-ready for customer or regulatory inspections&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Responsible for the lifecycle of all site regulatory documentation, from initial start-up through ongoing maintenance&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Provide operational support for protocol-related questions and ensure all staff are trained on study-specific requirements, in coordination with the principal investigator&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Oversee external site partners/vendors, including onboarding, training, and performance monitoring&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Ensure proper storage and handling of study specimens and investigational products&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Partner with Headlands’ Shared Services teams, including TA Leadership, Quality, Central Regulatory, Finance, Human Resources, Budgets and Contracts, Participant Recruitment, and Business Development, to drive site performance and operational execution&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Partner with the RDO to align and execute on strategies to support organic growth at the site&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Proactively communicate real estate, capacity, equipment, vendor, staffing, or training needs to the RDO/AD to ensure the site has the resources necessary to conduct ongoing and upcoming clinical trials&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Duties as assigned&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline; font-size: 10pt;&quot;&gt;&lt;strong&gt;People &amp;amp; Team Management:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Manage the full employee lifecycle for all site personnel, including interviewing, hiring, onboarding, performance reviews, and disciplinary actions in partnership with the Human Resources Business Partner (HRBP)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Provide coaching, mentoring, and development plans for all direct reports and ensure that all site staff have coaching, mentoring and development plans to maintain high morale, retention, and an engaged workforce&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Collaborate with the Medical Director office, RDO/AD, and HRBP, as applicable on investigator hiring, onboarding, training, development, performance management, and investigator development plans&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Proactively assess staffing needs and manage coverage to ensure study participant safety and data integrity&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Foster a collaborative and productive work environment that encourages continuous improvement&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Lead regular team meetings to discuss status of current projects, plan for future projects, provide updates on new company initiatives, seek feedback regarding team barriers&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Manage local team to meet/exceed quality and performance metrics, report key performance indicators to leadership team&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Serve as a Culture Champion to support our mission and values&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline; font-size: 10pt;&quot;&gt;&lt;strong&gt;Financial Management:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Own site-level financial performance by taking action to achieve revenue, expense, profitability, budget, and forecast targets&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Partner with Finance and the RDO/AD to create, manage, and update accurate site budgets and monthly forecasts&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline; font-size: 10pt;&quot;&gt;&lt;strong&gt;Participant Recruitment &amp;amp; Business Development:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Responsible for driving recruitment strategies to meet or exceed monthly participant screening, randomization, and retention targets&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Develop and execute study-specific recruitment plans prior to study start, including hold lists, screening and enrollment monitoring, and plan adjustments as needed to meet enrollment goals, with the support of the Participant Recruitment team&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Develop and support strategies to develop the site’s participant database through local community engagement strategies, physician-practice outreach, participation in community events, and pre-screening events&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Serve as the primary point of contact between the site team and sponsors and Contract Research Organizations (CROs)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Participate in study feasibility processes, providing accurate site-specific data to secure future trials&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Maintain current site information, including investigator Curriculum Vitae (CVs), site capabilities, equipment, vendor relationships, and operational constraints, to support accurate feasibility assessments and sponsor/CRO discussions&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Communicate changes in investigator staffing, site capabilities, operational capacity, or strategic priorities that may impact current or future study opportunities&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Drive the growth and development of the site by identifying areas for improvement and innovation while staying informed of industry advancements&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
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&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&lt;strong&gt;REQUIREMENTS:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&lt;strong&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;Education&lt;/span&gt;:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Bachelor&#39;s degree in a scientific, health-related, or business administration field or equivalent experience&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Advanced degree desirable&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&lt;strong&gt;Experience &amp;amp; Skills:&lt;/strong&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;1–3 years of direct People Management experience (Preferred)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;3+ years as a Primary Clinical Research Coordinator (Preferred)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Demonstrate ability to motivate teams and lead planning/organization efforts&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Strong critical thinking and proactive problem-solving abilities&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Proficiency in Clinical Trial Management Systems and standard office software&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Excellent interpersonal, written, and oral communication skills&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Growth mindset and a commitment to continuous improvement&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Strong conflict resolution and mediation skills; ability to manage and resolve disputes effectively&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Strong ethical standards and professionalism&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
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&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;Supervision&lt;/strong&gt;&lt;/span&gt;:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Responsible for the direct supervision of various levels of clinical research staff&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline; font-size: 10pt;&quot;&gt;&lt;strong&gt;Headlands Behavioral Characteristics:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Solution-Oriented&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Adaptable&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Curious&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Insightful&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Collaborative&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Proactive&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Communicative&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
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&lt;p&gt;&lt;em&gt;Headlands Research will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
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&lt;p&gt;&lt;em&gt;Headlands Research is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
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&lt;p&gt;&lt;em&gt;Headlands Research is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact&amp;nbsp;&lt;span class=&quot;WOG1&quot;&gt;[email hidden] for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
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