Service Delivery Manager

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<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-olk-copy-source="MessageBody">Want to be a part of </span>Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?</span></p>
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<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-olk-copy-source="MessageBody">AirTrunk is a </span>hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…</span></p>
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<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Come join the A-Team at AirTrunk, where the cloud meets the ground.</span></p>
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<p> </p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(224, 62, 45);"><strong>***Please note: This is not an IT related role. ****</strong></span></p>
<h1><span style="color: rgb(53, 152, 219);"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">A Snapshot</span></strong></span></h1>
<p><span style="font-size: 12pt;"><sup><span style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">As the Service Delivery Manager based in Johor Bahru, you will report to the Senior Director, Service Delivery - APJ, and collaborate closely with the broader Operations team, making your mark in several ways:</span></span></sup></span></p>
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<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You will be the main point of contact for AirTrunk’s large cloud Customers. </span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You will be the key in supporting our Customers throughout the entire journey – from fit-out through to go-live (RFS) and onboarding – within our hyperscale data centres.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You will provide a variety of comprehensive Project Management, Customer engagement, reporting and administrative services to ensure Customer requirements are met with the highest level of satisfaction.</span></li>
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<h1><span style="color: rgb(53, 152, 219);"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Your Day to Day</span></strong></span></h1>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">As the Service Delivery Manager, your daily responsibilities will include, but not limited to, the following key tasks, along with tackling a variety of other exciting challenges:</span></p>
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<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Act as the primary point of contact with all Customers throughout the build, fit-out and onboarding process.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure Early Access, Ready for Service, and other Customer contractual requirements are met by coordinating with internal teams to track and maintain compliance with all Customer contract obligations.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Participate in design reviews and project meetings.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Work with the design team and the Customer to ensure Customer requirements for fit- out of the data centre are met.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Project manage, in conjunction with the development team, fit-outs being delivered by AirTrunk on behalf of Customers; ensure all Customer expectations are met.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Work with the development team on programmes, obtaining design and budget approvals, conduct risk analysis, facilitate procurement and provide reporting throughout Customer fit-outs.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Coordinate Customer deliveries and installs of racks, servers, network equipment, etc.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support Customer audits and inspections throughout the development and fit-out phases.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide ongoing BAU operational support to Customers, including preparation of Customer operational reporting, including SLA, security and other reporting as required by the Customer.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Conduct audits and inspections with and on behalf of Customers to ensure compliance and quality standards.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Work closely with the development and cost team to review and prepare budgets; negotiate costs and contracts with general contractors and equipment suppliers.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintain Customer project budgets and trackers, to ensure compliance with financial policies and Customer recoveries.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Deliver regular progress reports and status updates.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Respond promptly to Customer requests and needs and facilitate resolution.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist facilities management in managing Customer incidents and escalations.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Establish and maintain positive relationships and regular interaction with internal teams, external Customers and vendors through proactive communication and collaboration.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Schedule and coordinate ongoing Customer meetings and Customer events.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support sales and pre-sales activities by assisting with meetings, documentation and proposal as required.</span></li>
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<h1><span style="color: rgb(53, 152, 219);"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Requirements</span></strong></span></h1>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">To perform this role successfully, the suitably experienced individual must understand and demonstrate the basic tenets of leadership. The items in the list below are representative of the knowledge, skill, and/or ability required for satisfactorily meeting the expectations of the role.</span></p>
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<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You have a minimum of 5years overall experience with at least 2+years in Project Management or Service Delivery Management experience in a critical operating environment.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You are an excellent communicator who understands commercial and electrical/ mechanical technical concepts.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You are Customer-focused and will go above beyond to deliver for the Customer.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You have strong time management and organizational skills.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ideally, you are Project Management (PMP) certified.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ideally, you have data centre infrastructure fit-out delivery experience.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You can track and synthesize large amounts of data and prepare valuable reports and summaries to management and to Customers.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You are proficient in Microsoft SharePoint, Outlook, Word, Excel, PowerPoint and familiar with Visio, MS Project & Bluebeam.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You are willing to travel across APAC when required.</span></li>
</ul><div class="content-conclusion"><div><span style="color: rgb(53, 152, 219); font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>The AirTrunk Culture </strong></span></div>
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<div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.</span></div>
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<div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.</span></div>
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<div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.</span></div>
<div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Now’s your chance to <a href="mailto:Grow@Hyperscale">Grow@Hyperscale</a>.</span></div>
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<div><em><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**</span></em></div></div>