Customer Service Agent: Italian (11:00 - 20:00)

<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>About the role:</strong></span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">We love our customers and always aim to provide the best service. If you like working at home, this job is for you! </span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>INFO: The Schedule for the afternoon-shift position is 11:00 am to 20:00 pm (5 days/week) with 1 hour of break.</strong></span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">You will be expected to:</span></p>
<ul>
<li data-stringify-indent="0" data-stringify-border="0">Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.</li>
<li data-stringify-indent="0" data-stringify-border="0">Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients</li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Provide accurate, valid and complete information by using the right methods/tools</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Follow communication procedures, guidelines, and policies</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Take the extra mile to engage customers</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Work schedule: 11:00 am - 20:00 pm with 1 hour of break</span></li>
</ul>
<p><br><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>About you:</strong></span></p>
<ul>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Previous experience in User Support or Customer Service positions are highly valuable.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Previous experience using Zendesk is preferred.</span></li>
<li style="font-weight: bold;"><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">High Italian level (oral & written) and fluent in Spanish or English</span></strong></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Skilled at planning, organizing, prioritizing and executing simultaneous tasks.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Have good communication and interpersonal skills.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Are a solution-oriented and reliable professional.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Are incredibly detail-orientated with excellent time-management skills.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Are flexible. Everything can change very quickly and you know how to adapt</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Have excellent interpersonal and communication skills.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Be decisive and organized.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Love being part of a dynamic team in a growing company.</span></li>
<li style="font-weight: bold;"><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Candidates must reside in Brazil</span></strong></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">This role is located in<strong> Brazil.</strong></span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Benefits & Perks</strong></span></p>
<p> </p>
<ul>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Home office (100% remote position</span></li>
<li data-stringify-border="0" data-stringify-indent="0"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Great work environment with a young, international team of talented people to work with!</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">40% discount on all Fever events and experiences </span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Health, Dental and Life Insurance</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Gympass Membership</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Meal allowance</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Transport allowance</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Spanish Lessons</span></li>
</ul>