Workplace Services Manager at SmartBear — United States

About The Role

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.&lt;br&gt;&lt;br&gt;SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at &lt;a class=&quot;_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI&quot; href=&quot;https://www.smartbear.com/&quot; data-renderer-mark=&quot;true&quot; data-is-router-link=&quot;false&quot; data-testid=&quot;link-with-safety&quot;&gt;&lt;u data-renderer-mark=&quot;true&quot;&gt;www.smartbear.com&lt;/u&gt;&lt;/a&gt;, or follow us on &lt;a class=&quot;_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI&quot; href=&quot;https://www.linkedin.com/company/smartbear/&quot; data-renderer-mark=&quot;true&quot; data-is-router-link=&quot;false&quot; data-testid=&quot;link-with-safety&quot;&gt;&lt;u data-renderer-mark=&quot;true&quot;&gt;LinkedIn&lt;/u&gt;&lt;/a&gt;, &lt;a class=&quot;_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI&quot; href=&quot;https://x.com/smartbear&quot; data-renderer-mark=&quot;true&quot; data-is-router-link=&quot;false&quot; data-testid=&quot;link-with-safety&quot;&gt;&lt;u data-renderer-mark=&quot;true&quot;&gt;X&lt;/u&gt;&lt;/a&gt;, and &lt;a class=&quot;_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI&quot; href=&quot;https://www.reddit.com/r/SmartBear_Official/&quot; data-renderer-mark=&quot;true&quot; data-is-router-link=&quot;false&quot; data-testid=&quot;link-with-safety&quot;&gt;&lt;u data-renderer-mark=&quot;true&quot;&gt;Reddit&lt;/u&gt;&lt;/a&gt;.&amp;nbsp;&lt;br&gt;&lt;br&gt;At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Workplace Services Manager&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Manage the day-to-day workplace experience and facilities operations for SmartBear’s Somerville office, ensuring a safe, efficient, well-maintained, and welcoming environment.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Manage workplace services, vendors, contractors, office resources, facilities requests, and site operations while driving high and consistent service standards.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Partner with the Director, Facilities and Real Estate and key stakeholders to improve workplace operations and deliver an excellent employee and visitor experience.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;About the Role&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Manage the day-to-day operation of the Somerville office, ensuring workplace and facilities services run effectively and acting as the primary point of contact for site-related needs and issues.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Manage relationships with building management, contractors, suppliers, and service providers, including maintenance coordination, service delivery, issue resolution, and monitoring vendor performance.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Oversee workplace operations including office supplies and equipment, inventory, meeting spaces, workspace allocation, workplace records, service logs, and overall site readiness.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Support workplace health and safety initiatives and compliance requirements, proactively identifying potential risks, coordinating appropriate action, and maintaining relevant workplace documentation.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Lead onsite workplace projects and activities, including office moves and space changes, employee events, catering, visitor experience, and workplace engagement initiatives.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Partner with the Director, Facilities and Real Estate and cross-functional teams to identify opportunities to improve service, processes, workplace standards, cost effectiveness, and the overall employee experience.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Manage the day-to-day food and beverage experience for the Somerville office, including catering coordination, ordering, kitchen supplies, and regular snack and beverage replenishment, ensuring appropriate stock levels and a consistently positive employee experience.&lt;/span&gt; &amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;We are looking for you if you have&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;3-5 years of relevant experience in workplace services, facilities management, office operations,&amp;nbsp; or a similar environment, with demonstrated ownership of day-to-day workplace operations.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Experience managing external suppliers, contractors, and service providers, with the ability to set expectations, monitor service quality, and resolve operational issues.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Strong organizational and project-management skills with the ability to independently prioritize planned work, competing requests, and unexpected workplace needs.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Strong communication and stakeholder-management skills, with a proactive and customer-focused approach to supporting employees, visitors, leaders, and external partners.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Strong attention to detail, sound judgment, and problem-solving skills, along with an understanding of workplace health and safety practices and operational compliance.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;The ability to work independently in a hands-on, office-based role, take ownership of outcomes, and influence across teams without direct people-management responsibility.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Why you should join the SmartBear crew&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;You can grow your career at every level.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Did you know?&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Our main goal at SmartBear is to make our technology-driven world a better place.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Wroclaw, Poland and Bangalore, India.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;We’ve won major industry (product and company) awards including SD Times, DeveloperWeek&#39;s Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&lt;em&gt;&lt;span class=&quot;TextRun SCXW256961214 BCX0&quot; lang=&quot;EN-IE&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SpellingErrorV2Themed SCXW256961214 BCX0&quot;&gt;SmartBear&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW256961214 BCX0&quot;&gt; is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate &lt;/span&gt;&lt;span class=&quot;NormalTextRun AdvancedProofingIssueV2Themed SCXW256961214 BCX0&quot;&gt;on the basis of&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW256961214 BCX0&quot;&gt; race, &lt;/span&gt;&lt;span class=&quot;NormalTextRun SpellingErrorV2Themed SCXW256961214 BCX0&quot;&gt;color&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW256961214 BCX0&quot;&gt;, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP Selected SCXW256961214 BCX0&quot; data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;br&gt;&lt;/span&gt;&lt;/em&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p style=&quot;margin: 0in; font-family: Slack-Lato; font-size: 11.25pt; color: #1d1c1d;&quot;&gt;&lt;span style=&quot;color: rgb(255, 255, 255);&quot;&gt;#LI-ES1&lt;/span&gt;&lt;/p&gt;
&lt;p style=&quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;&quot;&gt;&lt;span style=&quot;color: rgb(255, 255, 255);&quot;&gt;#LI-ONSITE&lt;/span&gt;&lt;/p&gt;
&lt;p style=&quot;margin: 0in; font-family: Slack-Lato; font-size: 11.25pt; color: #1d1c1d;&quot;&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&lt;em&gt;&lt;span class=&quot;EOP Selected SCXW256961214 BCX0&quot; data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/em&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;At SmartBear, we believe transparency in pay is part of how we build trust—with our employees, candidates, and community. Our compensation philosophy is grounded in market competitiveness, internal equity, and rewarding impact.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;We encourage candidates to view compensation as part of their total rewards experience at SmartBear. This includes performance-based bonuses for eligible roles, a generous benefits package that supports employees’ health and well-being, and promotes work-life balance through flexible time off and hybrid work options.&amp;nbsp; You can build your career at SmartBear through professional development opportunities, and an inclusive, collaborative culture where everyone can thrive.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-ccp-props=&quot;{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240}&quot;&gt;&lt;span class=&quot;TextRun SCXW113671590 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW113671590 BCX0&quot;&gt;Your SmartBear total rewards compensation package includes base salary and may also include a &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;TextRun SCXW113671590 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW113671590 BCX0&quot;&gt;performance bonus plan. &lt;span class=&quot;TextRun SCXW200109378 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW200109378 BCX0&quot;&gt;The &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;TextRun SCXW200109378 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW200109378 BCX0&quot;&gt;base salary&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW200109378 BCX0&quot;&gt; range for this role is listed below&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;TextRun SCXW200109378 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW200109378 BCX0&quot;&gt;. Actual compensation is &lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW200109378 BCX0&quot;&gt;determined&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW200109378 BCX0&quot;&gt; based on several factors, including relevant experience, skills, internal equity, and geographic location. &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Estimated Base Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$60,000&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$79,000 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;