Manager Customer Services

Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE’s global mission of enhancing safety and readiness.
Join our Business Aviation Training Centre in Vienna (Schwechat) as a Manager of Customer Services and help shape the pilot training experience in Central Europe. You’ll be part of our Vienna Business Aviation Training leadership team, working at the intersection of operational excellence, customer experience, and employee development.

Responsibilities:

• Lead, coach, and support the Client Service team to deliver high levels of customer service and meet client expectations.
• Monitor customer feedback and survey results through the Qualtrics system, assign follow-up actions, and provide reporting as needed.
• Identify and implement opportunities to improve the client experience based on survey data and customer feedback.
• Provide on-site support to clients, address concerns, and resolve complaints in a professional and timely manner.
• Manage relationships with travel service providers to support high-quality travel and accommodation arrangements for clients.
• Develop and maintain strong client relationships through proactive communication and service delivery.
• Establish, monitor, and report on key performance indicators (KPIs) to support continuous improvement.
• Collaborate with cross-functional teams to achieve business objectives and service targets.
• Contribute to a positive, inclusive, and high-performing team environment.
• Support additional business priorities and projects as assigned.

Minimum Qualifications

• 3-5 years of experience leading and developing teams in a customer service, client services, hospitality, aviation, training, or similar environment.
• Experience managing customer relationships and resolving customer concerns.
• Experience using customer feedback, survey results, or performance data to drive service improvements.
• Demonstrated ability to build effective working relationships across multiple teams and stakeholders.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience establishing, tracking, and reporting on KPIs or service performance metrics.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to work independently and collaboratively within a team.
• Professional approach to customer interactions and workplace conduct.
• Availability to occasionally work on public holidays based on business and customer requirements.

Benefits:

• Occupational Pension Plan
• Group Accident Insurance
• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan (ESPP)
• Referral program
• MyClubs
• Corporate Benefits
• German Courses

The minimum salary for this position is 4,728 EUR gross monthly. We offer a market-competitive salary with the possibility of overpayment depending on qualifications and experience.
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About CAE
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type
Regular
Equal Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [email hidden] if needed.
Data Privacy
Privacy Statement | CAE
As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.