Agent Service Coordinator

<p>The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $100 billion in real estate transactions since 2011, comprising over 170+ offices in 17 countries and counting.</p>
<p><strong>The Position:</strong></p>
<p>The Agent Services Coordinator will manage the day-to-day needs of all agents in our Brentwood, Venice & Manhattan Beach offices. Responsibilities generally include use of our proprietary platforms, in-person troubleshooting, and daily interactions with luxury real estate agents. This individual will be responsible for a unique set of day to day tasks within the organization, but will function as part of our corporate team.</p>
<p><strong>What You’ll Do:</strong></p>
<ul>
<li>Oversee general reception items, office organization, and daily office management. </li>
<li>Act as the primary liaison between the office and various departments such as Marketing, Agent Experience, etc.</li>
<li>Maintain office supplies, equipment, and ensure grab-and-go marketing collateral is neat and organized for agent use.</li>
<li>Assist with in-office meetings and events, including space preparation, setup, and breakdown.</li>
<li>Collaborate with fellow office staff to ensure a positive experience and culture for the agent community.</li>
<li>Assist with administrative transactional tasks, possibly including processing leases and facilitating commission checks.</li>
<li>Coordinate facility management, including equipment troubleshooting, and repair coordination.</li>
<li>Manage relationships with office agents, understanding their immediate business needs and advising them on how to utilize marketing tools and resources.</li>
<li>Actively use proprietary tech systems to create various deadline-oriented marketing materials, including listing presentations, listing collateral, and industry-specific advertising. Execute small adjustments and quick fixes to existing marketing materials.</li>
<li>Assist agents with simple marketing requests, and in-person troubleshooting.</li>
<li>Adhere to brand standards in all marketing materials, and facilitate agent adoption of those standards in all assets produced.</li>
<li>Will work 4 days/week in Brentwood; 1 day/week alternating between Venice and Manhattan Beach offices</li>
</ul>
<p><strong>Who You Are:</strong><em> </em></p>
<ul>
<li>Bachelor’s Degree preferred.</li>
<li>0-2 years of experience in office administration, marketing, and/or customer service.</li>
<li>Real estate industry and/or luxury brand experience or strong interest is a plus</li>
<li>Excellent Customer Service skills</li>
<li>Proficient use of Canva and basic design understanding (production level)</li>
<li>Prior Google Suite, Adobe Acrobat DC, DocuSign, and Zip Forms experience is a plus. </li>
<li>Must be tech-savvy and comfortable with the usage of general business software</li>
<li>Self-starter mindset</li>
<li>Ability to travel between multiple office locations as needed</li>
<li>An interest in client services and relationship-building</li>
<li>Ability to prioritize and multitask</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong attention to detail</li>
<li>Strong organizational skills</li>
</ul>
<p><strong>Benefits & Perks:</strong></p>
<ul>
<li>Paid time off</li>
<li>Professional development budget</li>
<li>Comprehensive health benefits</li>
<li>401(k)</li>
<li>HSAs FSAs</li>
<li>Employee Assistance Program (EAP)</li>
</ul>
<p><strong>Compensation:</strong></p>
<p>Base Salary - $23-25/hour USD. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position.</p>