CUSTOMER SERVICE REP (13242)

Description

Job Summary

• Assist patients with billing issues and/or inquires plus work to bring any problems to a favorable resolution.
• Act as liaison between PBO and outside vendors and address issues such that productivity is maximized for both.
• Process bankruptcy and estate accounts and fill requests for itemized bills in a prompt, timely and accurate manner.
• Prepare and file refund requests.
• Accurately and thoroughly document pertinent events regarding the handling of the account including researching prior accounts.
• Post payments and contractual to appropriate patient accounts and move balances to patient balance or secondary insurance as required.
• Balance deposits to Cerner and/or CPSI posting daily and reconcile any discrepancies.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

Qualifications

Education

High school diploma or equivalent. Certification or experience in medical billing.

Experience

One year working in medical billing. Certification by the National Academy of Ambulance Coding preferred.

Additional Skills/Abilities

Excellent customer service skills and computer skills required. Must be familiar with basic human anatomy. Will obtain and maintain NAAC certification within one year of hire date.