IT Support Intern at Applied Engineering — United States

About The Role

&lt;p&gt;&lt;strong&gt;&lt;span style=&quot;font-size: 14pt;&quot;&gt;IT Support Intern | Fargo, ND&lt;/span&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Job Information:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Job Title:&lt;/strong&gt; IT Support Intern&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Department:&lt;/strong&gt; IT Infrastructure&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Location:&lt;/strong&gt; Fargo, ND&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Supervisor:&lt;/strong&gt; IT Director&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Employment Status:&lt;/strong&gt; Temporary&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Turn your technical passion into practical skills. We are seeking an IT Support Intern to provide prompt, professional technical assistance via phone, email, chat, or remote-control tools. You’ll diagnose and resolve basic hardware, software, and network problems to minimize employee or client downtime.&lt;br&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Responsibilities:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;First-Contact Support: Answer incoming calls, emails, and live chats; act as the first line of defense for user issues.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Issue Diagnosis &amp;amp; Troubleshooting: Resolve standard problems with operating systems (Windows, MacOS, Linux), office productivity suites (Microsoft 365, Google Workspace), and local printers or peripherals.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Hardware Configuration &amp;amp; Software Installation: Configure, assemble, and deploy desktop and laptop hardware, while installing and setting up operation systems and authorized business software applications.&lt;/li&gt;
&lt;li&gt;Account &amp;amp; Access Management: Handle password resets, multi-factor authentication (MFA) setups, and basic user provisioning in directories like Active Directory.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Ticket Logging &amp;amp; Documentation: Record all incidents, steps taken, and resolutions accurately inside a ticketing system.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Escalation: Transfer unresolved or complex issues to Level 2/Level 3 technical teams with clear notes.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Follow-Up: Contact users after a fix to confirm the problem is truly resolved and document solutions in the internal knowledge base.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Assist in asset management and pre-prepping equipment for business use.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Assist in IT Infrastructure ongoing projects.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Other tasks and responsibilities as assigned.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Pay Rate:&lt;/strong&gt;&lt;strong&gt;&lt;br&gt;&lt;/strong&gt;$20.00/hr.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Qualifications:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;High school diploma or equivalent required&lt;/li&gt;
&lt;li&gt;Currently enrolled in, or recently graduated from, a Bachelor’s degree program in Information Technology (IT) / Information Systems, Computer Science, or a related field.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Previous internship experience, relevant coursework, or active involvement in campus organizations is a plus.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Basic proficiency in Windows, macOS, or Linux environments.&lt;/li&gt;
&lt;li&gt;Knowledge of PC components, basic setup/deployment, peripheral installation, and printer configuration.&lt;/li&gt;
&lt;li&gt;Comfort using Microsoft 365, Google Workspace, or standard ticket management systems.&lt;/li&gt;
&lt;li&gt;Strong written and verbal communication skills.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Solid time management skills with ability to juggle multiple tasks, prioritize effectively, and meet deadlines.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Physical Requirements:&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Ability to sit or stand for extended periods&lt;/li&gt;
&lt;li&gt;Repetitive hand and wrist movements.&lt;/li&gt;
&lt;li&gt;Ability to lift, move, and transport IT equipment (such as desktop computers, monitors, printers, peripherals) weighing up to 25 pounds.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits:&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Applied Engineering is a 100% employee-owned engineering and technology consulting company dedicated to providing exceptional talent and technology. We have won numerous awards, including Best Place to Work and Top Place to Intern.&lt;/p&gt;
&lt;p&gt;Our unique company culture blends top talent, total technology, and absolute adaptability. We offer a career trajectory few others can match, with opportunities to take on roles and projects aligned with your skills and interests.&lt;/p&gt;
&lt;p&gt;In addition, we offer a comprehensive compensation and benefits package including:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Competitive salary&lt;/li&gt;
&lt;li&gt;401K retirement plan&lt;/li&gt;
&lt;li&gt;Paid time off&lt;/li&gt;
&lt;li&gt;Flexible work schedule&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;span style=&quot;font-size: 14pt;&quot;&gt;&lt;strong&gt;ADDITIONAL INFORMATION&lt;/strong&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;p&gt;Please consider joining Applied&#39;s team of talented employees in Fargo, ND.&lt;/p&gt;
&lt;p&gt;Applicants must be legally authorized to work in the United States. We regret that we do not offer sponsorship.&lt;/p&gt;
&lt;p&gt;Applied Engineering is committed to a diverse workforce and is an Equal Opportunity Employer.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;