Functional Consultant, Professional Services at Icertis

About The Role

Lead Icertis enterprise implementations in line with agreed scope, schedule, effort, and delivery methodology
Partner with business stakeholders to gather requirements, lead functional design, and create best-fit solutions aligned with key implementation objectives
Own system configuration, deployment and post-go-live support, ensuring solutions are accurate, scalable and ready for successful customer adoption
Manage project timelines, risks, and dependencies proactively, using strong organization and clear decision-making to keep delivery on track.
Collaborate closely with Engineering, Quality Assurance and Support across multiple projects to resolve issues and deliver a seamless customer experience.
Analyze project and customer data to identify trends, develop innovative strategies, and improve implementation outcomes.
Mentor consultants, strengthen Professional Services capability, share knowledge and provide actionable customer feedback that informs continuous improvement and the Icertis product roadmap.
Use approved AI-enabled applications and automation tools to accelerate analysis, documentation, configuration, testing, and knowledge discovery.
Validate AI-generated outputs and apply sound judgment to ensure accuracy, security, and responsible use.