Senior Program Manager, Professional Services

Senior Program Manager, Professional Services
Role Overview
The Senior Program Manager, Professional Services is responsible for leading the successful delivery of complex Icertis implementation programs for enterprise customers across Europe. The role owns the key dimensions of program execution, including planning, governance, resource coordination, risk management, stakeholder communication, and delivery oversight. The objective is to ensure projects are delivered on time, within budget, and aligned with customer objectives.
Working closely with customers, partners, and cross-functional teams, the Senior Program Manager drives delivery excellence across multiple workstreams and acts as a trusted advisor throughout the implementation lifecycle.

Key Responsibilities

End-to-end program leadership: Lead complex enterprise software implementation programs from project initiation through go-live and stabilization.
Customer leadership: Serve as the primary point of contact for customers

• Lead complex enterprise software implementation programs from project initiation through go-live and stabilization.
• Serve as the primary point of contact for customers regarding project status, timelines, resource planning, risks, issues, and overall program execution.
• Manage multiple workstreams, dependencies, and project teams to ensure successful delivery against agreed objectives.
• Develop and maintain detailed project plans, schedules, governance processes, and status reporting.
• Facilitate steering committee meetings, project reviews, and stakeholder communications.
• Identify, manage, and mitigate delivery risks, escalations, and implementation challenges.
• Collaborate with Product, Customer Success, Technical, and Partner teams to drive successful customer outcomes.
• Support scope management, change requests, budget tracking, and overall project governance.