Call Center Agent - Full Time (Tropicana Atlantic City)

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Deliver a high level of service with every customer interaction
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Collaborate with other agents to share customer success stories
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Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues
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Deliver on KPI's agreed upon by you and your direct supervisor
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Continual learning with hands-on training with other agents, leads, and management
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Deliver on the ultimate customer experience with every interaction (phone, email, etc.)
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Provide information to our customers about their account and transactions
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Be seen as a "thought leader" when it comes to resolving customer issues
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Other duties as assigned.
$18.00 Per Hour
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Previous experience in a high-volume, fast-paced call center is a huge plus
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You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary
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You must be 21 years of age or older.
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Excellent verbal and written communication skills
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Must be available to work nights, holidays and weekends
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Ability to multitask and prioritize your work
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Able to handle complaints and difficult situations in a calm and patient manner
Ensure high standards, show initiative, proactivity, and professionalism
NJ CER license is required.
You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary

• Previous experience in a high-volume, fast-paced call center is a huge plus
• You must be 21 years of age or older.
• Excellent verbal and written communication skills
• Must be available to work nights, holidays and weekends
• Ability to multitask and prioritize your work
• Able to handle complaints and difficult situations in a calm and patient manner
• Ensure high standards, show initiative, proactivity, and professionalism

Essential Functions/Exposures:

• Must be able to sit for extended periods of time
• Must be able to type and talk on the phone for extended periods of time
• Regular attendance in the office