
Patient Care Coordinator
Urgent Care for Children · Huntsville, AL, United States
About The Role
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<h2 class="skrollable skrollable-between" data-start="184" data-end="241">Join Team UC4C – Careers at Urgent Care for Children</h2>
<p class="skrollable skrollable-between" data-start="243" data-end="441">Are you looking for a meaningful career opportunity in the medical field? At <strong class="skrollable skrollable-between" data-start="320" data-end="355">Urgent Care for Children (UC4C)</strong>, we are always looking for passionate and dedicated professionals to join our team.</p>
<p class="skrollable skrollable-between" data-start="443" data-end="728">Our clinics are staffed with pediatric-trained medical providers and compassionate support staff who work together to deliver exceptional after-hours care for children. We are proud to provide a <strong class="skrollable skrollable-between" data-start="638" data-end="679">supportive, team-oriented environment</strong> where both patients and employees feel valued.</p>
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<p> </p></div><p><span data-contrast="auto">The </span><strong><span data-contrast="auto">Patient Care Coordinator</span></strong><span data-contrast="auto"> is a key administrative and front-office partner who creates a welcoming, organized, and supportive experience for patients and families from the moment they enter our clinics. Serving as the first point of contact, this role plays a critical part in ensuring smooth clinic operations, clear communication, and a positive patient experience.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">The Patient Care Coordinator works closely with clinicians and care teams to support scheduling, registration, documentation, and day-to-day clinic flow. This role is ideal for someone who is detail-oriented, service-driven, and energized by supporting both people and processes in a fast-paced healthcare environment.</span><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">WHAT YOU'LL DO:</span></strong><strong><span data-contrast="none"> </span></strong><strong><span data-contrast="none"> </span></strong><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":240,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Serve as the primary front desk point of contact, creating a welcoming and professional experience for patients and families</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Manage check-in, registration, and scheduling workflows, ensuring accuracy and efficiency</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Collect, verify, and maintain patient demographic and insurance information in the EMR</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Handle administrative tasks including phone calls, documentation, scheduling requests, and visit preparation</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Collect patient payments, process transactions accurately, and answer basic billing and payment-related questions.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Communicate and collaborate with clinicians and clinic staff to support smooth clinic operations</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Support patient outreach and follow-up related to scheduling and care coordination needs</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Maintain a clean, organized front-office environment and assist with opening and closing routines</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Provide cross-coverage support, assist with training, and contribute to process improvements as needed</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">For PCCs with the clinical qualifications, there is the opportunity to flex up and support the back office as needed</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{"335559685":720,"335559739":0}"> </span><strong><span data-contrast="none">WHAT YOU NEED:</span></strong><strong><span data-contrast="none"> </span></strong><strong><span data-contrast="none"> </span></strong><strong><span data-contrast="none"> </span></strong><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto">High school diploma or GED required; additional education or equivalent experience is a plus</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">1+ year of experience in an administrative, front desk, customer service, or patient-facing role</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Comfort using computer systems and scheduling platforms (e.g., Microsoft Office, EMR or similar systems)</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Healthcare experience preferred</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Clear, professional, and empathetic communication skills — both written and verbal</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Ability to remain calm, flexible, and collaborative in a fast-paced environment</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Experience working with children and families is highly valued</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="41" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="auto">A proactive mindset with a commitment to accountability, teamwork, and continuous improvement</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":0,"335559740":240}"> </span><strong><span data-contrast="none">COMPENSATION & SCHEDULE: </span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="none">Clinic hours and shifts vary between the following windows: </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">North Alabama Clinics: </span><span data-ccp-props="{}"> </span>
<ul>
<li><span data-contrast="none">Huntsville & Madison: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm </span><span data-ccp-props="{}"> </span></li>
</ul>
</li>
<li><span data-contrast="none">Central Alabama Clinics: </span><span data-ccp-props="{}"> </span>
<ul>
<li><span data-contrast="none">Hoover & Tuscaloosa: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Trussville: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm </span><span data-ccp-props="{}"> </span></li>
</ul>
</li>
<li><span data-contrast="none">South Alabama Clinics: </span><span data-ccp-props="{}"> </span>
<ul>
<li><span data-contrast="none">Daphne: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Mobile: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm </span><span data-ccp-props="{}"> </span></li>
</ul>
</li>
<li><span data-contrast="none">Hourly pay rate based on years of  experience</span><span data-ccp-props="{}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="44" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Evening premium pay applies to all shifts beginning at or after 6:00 PM</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Weekend Premium Pay: Eligible for weekend premium pay on all weekend shifts worked.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Weekend Requirement: Full-time clinicians are expected to work a minimum of four weekend shifts per month.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Holiday Requirement: Required to participate in holiday coverage, including:</span><span data-ccp-props="{}"> </span>
<ul>
<li><span data-contrast="none">One enterprise-designated winter holiday</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="none">One enterprise-designated summer holiday</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="none">One designated high-impact holiday</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
</li>
<li><span data-contrast="none">Holiday Premium Pay: All qualifying holiday shifts are eligible for applicable premium pay.</span><span data-ccp-props="{}"> </span></li>
<li><em><span data-contrast="none">PRN-specific expectations:</span></em><span data-contrast="none"> </span><span data-ccp-props="{}"> </span>
<ul>
<li><span data-contrast="none">Maintain a minimum availability of three shifts per month.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Work at least one weekend shift per month.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Work at least one enterprise-designated winter holiday and one designated high-impact day during the applicable period.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Qualifying holiday and impact-day shifts are eligible for premium pay.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Maintain a high level of engagement with the organization between scheduled shifts.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Regularly review company emails, communications, and operational updates to remain informed and connected to the team.</span><span data-ccp-props="{}"> </span></li>
</ul>
</li>
</ul>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":1440,"335559738":0,"335559739":0}"> </span><strong><span data-contrast="none">WHAT WE OFFER:</span></strong><strong><span data-contrast="none"> </span></strong><strong><span data-contrast="none"> </span></strong><strong><span data-contrast="none"> </span></strong><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":240}"> </span></p>
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<li><span data-contrast="auto">A collaborative, mission-driven workplace focused on kindness, equity, and service excellence</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Opportunities to grow within an organization that values internal development and career progression</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Supportive leadership and strong cross-functional collaboration</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Competitive compensation including shift differential and premium pay opportunities</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">A role where your organizational skills and people-first approach directly impact patient experience and clinic success</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p> </p><div class="content-conclusion"><h3 class="skrollable skrollable-between" data-start="730" data-end="753">Why Work at UC4C?</h3>
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<li class="skrollable skrollable-between" data-start="756" data-end="797">A positive, inclusive workplace culture</li>
<li class="skrollable skrollable-between" data-start="800" data-end="835">Competitive compensation packages</li>
<li class="skrollable skrollable-between" data-start="838" data-end="890">Full benefits including health, dental, and vision</li>
<li class="skrollable skrollable-between" data-start="893" data-end="948">Opportunities for professional growth and development</li>
<li class="skrollable skrollable-between" data-start="951" data-end="1023">The chance to make a real impact in the lives of children and families</li>
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<p>If you do not see a current opening that matches your skillset, we still want to hear from you. Please email your CV to <a href="mailto:[email hidden]"><strong class="skrollable skrollable-between" data-start="1145" data-end="1169">[email hidden]</strong> </a>and let us know how you can contribute to our mission of keeping children healthy and families supported.</p></div>
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