Residential Account Management Team Leader

<p><strong><img src="https://www.landmark.co.uk/wp-content/uploads/2022/07/searchflow.png" alt="" width="369" style="max-width: 100%;"></strong></p>
<p><strong>Remote/Home (UK Only) with travel</strong></p>
<p><strong>Hiring Manager: Rob Steadman</strong></p>
<p><strong>Closing Date: 20th October 2026</strong></p>
<p><strong>About<em> </em>the<em> </em>Role</strong></p>
<p>As the <strong>Residential</strong> <strong>Account Management Team Leader</strong>, you'll be responsible for leading, coaching and developing a team of Account Managers, ensuring they deliver exceptional customer experiences while achieving ambitious retention, growth and new business targets. You'll operate within a territory-based model, supporting your team to maximise opportunities across existing accounts and identify new business within their regions.</p>
<p>You'll create a culture of accountability, performance and continuous improvement, while acting as a key link between customers and internal stakeholders.</p>
<p><strong>What</strong><strong><em> </em></strong><strong>You'll</strong><strong><em> </em></strong><strong>Be</strong><strong><em> </em></strong><strong>Doing</strong></p>
<p>Some of your main duties are:</p>
<ul>
<li>Coach, mentor and develop a team of Account Managers.</li>
<li>Create a high-performance culture focused on customer success and commercial excellence.</li>
<li>Deliver team retention, revenue growth and profitability targets.</li>
<li>Support strategic account planning across key customers.</li>
<li>Ensure effective coverage of existing customers and new business opportunities.</li>
<li>Support Account Managers in identifying and converting new logo prospects.</li>
<li>Build executive-level relationships with strategic customers.</li>
<li>Support complex renewals, negotiations and growth opportunities.</li>
<li>Maintain accurate forecasts, pipeline management and reporting.</li>
<li>Monitor team performance against targets and KPIs.</li>
</ul>
<p><strong>What We're Looking For</strong></p>
<p><strong>Essential</strong></p>
<ul>
<li>At least 3 years' experience leading customer-facing commercial teams.</li>
<li>Proven experience managing account management, customer success or sales teams.</li>
<li>Track record of delivering customer retention and revenue growth targets.</li>
<li>Strong commercial and financial acumen.</li>
<li>Experience using CRM systems, forecasting and performance management tools.</li>
<li>Ability to coach, motivate and develop high-performing teams.</li>
<li>Excellent stakeholder management and relationship-building skills.</li>
<li>Experience managing complex customer portfolios.</li>
</ul>
<p><strong>Desirable</strong></p>
<ul>
<li>Experience within conveyancing, legal technology, property or information services sectors.</li>
<li>Understanding of residential conveyancing processes and market dynamics.</li>
<li>Knowledge of search products, compliance solutions or legal technology platforms.</li>
<li>Experience with consultative sales methodologies such as MEDDICC or Challenger.</li>
<li>Experience leading geographically dispersed or hybrid teams.</li>
</ul>
<p><strong> </strong><strong>The Interview Process</strong></p>
<ul>
<li><strong>Screening video call </strong>via Microsoft Teams with a member of the Talent Acquisition team.<strong> </strong></li>
<li><strong>First-stage video interview </strong>via Microsoft Teams with the Line Manager. This will include competency-based questions.</li>
<li><strong>Personality questionnaire. </strong></li>
<li><strong>Second-stage interview (in person) </strong>at our West Malling office with the Line Manager, Divisional Director and a member of the People team. This stage includes a presentation.</li>
<li><strong>Third-stage video interview </strong>via Microsoft Teams with the Sales Lead.</li>
</ul>