Client Partnership Director - Central
cafortune · Remote
About The Role
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<p><strong data-olk-copy-source="MessageBody">What We Do</strong> </p>
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<p>C.A. Fortune is a national consumer-centric integrated commerce agency built to help brands win at retail. We deliver sales strategy, in-store execution, full-service marketing, and digital commerce through a single, fully integrated partner. Our capabilities span the full shelf: from getting brands on it, to getting them off it. </p>
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<p>We’re passionate, energetic, and deeply motivated by one thing: helping brands win over customers and consumers. We bring together sales experts, marketers, e-commerce specialists, data analysts, and creatives. Different backgrounds, one mission.</p>
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<p><strong>Who We Are</strong> </p>
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<p>C.A. Fortune is built on the belief that great people build great brands. We're a national consumer-centric integrated commerce agency. We show up every day to help brands of all sizes grow, compete, and lead. From emerging challengers to established market leaders, we bring the sales horsepower, marketing firepower, and integrated thinking to move the needle at retail. </p>
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<p>The best brands are built by the best people. Come build with us.</p>
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<p><strong><span data-contrast="auto">Overview of the Role</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto">The Director, Client Partnership – Central is a strategic, client-facing leadership role responsible for translating the client’s national priorities into an actionable Central region strategy and ensuring alignment and execution across the sales organization.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">This role serves as a key connection between client leadership, CA Fortune and partner agency leadership, wholesaler leads, downstream retail business leads, and dedicated support functions.</span><span data-ccp-props="{}"> </span></li>
<li><span data-ccp-props="{}">Location: Remote</span></li>
<li><span data-ccp-props="{}">Salary range: $110,000 - $115,000 based on experience, qualifications, and skills</span></li>
<li><span data-contrast="auto">The Director works closely with wholesaler leads to understand performance, opportunities, and priorities across AWG and UNFI Conventional Central, then connects those strategies to the downstream retailer business leads responsible for execution.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">The Director will lead and develop three dedicated team members: Sales Planning Manager – KeHE & UNFI Spec.; Deductions Manager; and Sr. Client Partnership Manager, Central & East – KeHE & UNFI Spec.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Success in this role requires strategic thinking, strong client leadership, the ability to influence across a matrixed organization, and the ability to turn data and client priorities into clear strategies, actions, and accountability.</span><span data-ccp-props="{}"> </span></li>
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<p><strong><span data-contrast="auto">What You’ll Do at C.A. Fortune </span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><strong><span data-contrast="auto">Client Partnership & Strategic Leadership</span></strong><span data-ccp-props="{}"> </span></p>
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<li><span data-contrast="auto">Serve as a strategic partner to client leadership across the Central region, developing a deep understanding of the client’s brands, business priorities, financial objectives, and go-to-market strategies.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Translate national client priorities into clear Central region strategies and priorities.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Lead regular client business reviews, planning meetings, performance updates, and strategic discussions.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Provide the client with a holistic view of Central region performance, including key risks, opportunities, trends, and recommended actions.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Proactively identify business needs and bring forward solutions and recommendations rather than simply reporting results.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Ensure client priorities are clearly communicated throughout the organization and translated into actionable plans.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Build trusted client relationships through strategic thought leadership, transparency, responsiveness, and consistent follow-through.</span></li>
</ul>
<p><strong><span data-contrast="auto">Central Region Strategy & Execution</span></strong><span data-ccp-props="{}"> </span></p>
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<li><span data-contrast="auto">Lead development of the overall Central region strategy in partnership with the client, wholesaler leads, CA Fortune leadership, and partner agencies.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Partner closely with AWG and UNFI Conventional wholesaler leads to understand wholesaler performance, distribution opportunities, customer dynamics, and business priorities.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Connect wholesaler strategies to the downstream retailer business leads responsible for execution, ensuring teams understand the priorities, opportunities, and desired outcomes.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Create alignment across wholesaler and downstream retail strategies so the organization is working toward common client objectives.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Identify opportunities to expand distribution, improve promotional productivity, address assortment gaps, and drive incremental growth across the Central region.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Establish clear ownership and accountability for execution, monitor progress, and ensure risks or gaps are addressed.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Serve as an escalation and problem-solving resource when execution barriers require broader cross-functional or client alignment.</span></li>
</ul>
<p><strong><span data-contrast="auto">Planning, Forecasting & Business Performance</span></strong><span data-ccp-props="{}"> </span></p>
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<li><span data-contrast="auto">Lead the Central region planning process, ensuring customer and wholesaler plans collectively support client objectives and regional growth priorities.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Maintain a holistic view of shipments, consumption/POS, distribution, promotional performance, forecasts, inventory, and trade investment to understand overall business health.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Partner with Sales Planning, wholesaler leads, and business leads to identify forecast risks and opportunities and develop recommended actions.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Ensure promotional strategies align with client guardrails, funding, brand priorities, and broader regional objectives.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Partner with Insights and Sales Planning to turn data into actionable strategies for the client and sales organization.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Regularly assess performance against plans and ensure appropriate adjustments are made when results, customer dynamics, or client priorities change.</span></li>
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<p><span data-contrast="auto"><strong><span class="TextRun SCXW218821412 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW218821412 BCX8">Team Lead</span></span></strong></span><span data-contrast="auto"><strong><span class="TextRun SCXW218821412 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW218821412 BCX8">ership & Cross-Functional Collaboration</span></span></strong> </span></p>
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<li><span data-contrast="auto">Directly manage, coach, and develop three dedicated team members: Sales Planning Manager – KeHE & UNFI Specialty; Deductions Manager; and Client Partnership Manager – KeHE & UNFI Specialty.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Establish clear roles, priorities, expectations, and accountability across the dedicated team.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Provide strategic leadership and oversight of the KeHE and UNFI Specialty business through the dedicated Client Partnership Manager and Sales Planning Manager.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Lead through influence across a matrixed organization, partnering with CA Fortune, CA Carlin, wholesaler leads, downstream business leads, Sales Planning, Insights, Operations, and client teams.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Ensure the right stakeholders are connected early, and that communication, ownership, and timelines are clear across teams.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Coach the team to think beyond individual tasks and accounts and understand how their work connects to broader client and regional objectives.</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Operational Excellence & Client Service</span></strong><span data-ccp-props="{}"> </span></p>
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<li><span data-contrast="auto">Establish effective operating rhythms across the client, wholesaler leads, downstream business leads, and dedicated support team.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Ensure client requests, priorities, and action items are communicated to the appropriate owners and followed through to completion.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Maintain strong working knowledge of the client’s planning, forecasting, trade management, reporting, and deduction processes.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Ensure the Central team consistently meets client reporting requirements, planning deadlines, and business commitments.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Continuously identify opportunities to simplify processes, strengthen communication, improve accountability, and elevate overall client service.</span><span data-ccp-props="{}"> </span></li>
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<p><strong><span data-contrast="auto">What You Should Bring to the Table</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
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<li><span data-contrast="auto">8+ years of Consumer-Packaged Goods, brokerage, client management, sales leadership, or related industry experience.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Demonstrated ability to develop strategy and translate client priorities into actionable business plans.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Strong understanding of the grocery and CPG go-to-market environment, including the relationship between manufacturers, wholesalers/distributors, brokers, and downstream retailers.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Proven ability to lead and influence across a complex, matrixed organization.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Experience leading, coaching, and developing direct reports.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Strong analytical and business acumen with the ability to connect sales, POS, distribution, forecasting, promotional, and syndicated data into a broader business story.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Proven ability to build trusted relationships with senior client and internal leadership.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Ability to identify business risks and opportunities and develop clear, actionable recommendations.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Strong executive presence with the ability and confidence to lead strategic discussions and present to senior audiences.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Excellent written and verbal communication, organization, prioritization, and follow-through.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Proficient in Excel and PowerPoint.</span></li>
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<p><strong><span data-contrast="auto">You Will Stand Out if You Have</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
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<li><span data-contrast="auto">A Bachelor’s Degree.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Previous experience leading a national or regional CPG client partnership.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Experience working within the AWG, UNFI, and/or KeHE ecosystems.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Experience working across multiple broker or agency organizations to execute a common client strategy.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Experience with syndicated data including Nielsen, Circana/IRI, or SPINS.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Experience with trade promotion management and forecasting systems.</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">What We Offer</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">PTO</span><span data-ccp-props="{}"> & Sick Days</span></li>
<li><span data-contrast="auto">11 paid company holidays per year</span></li>
<li><span data-ccp-props="{}">1 Floating Holiday </span></li>
<li><span data-contrast="auto">2 paid volunteer days per year</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">3 months fully paid parental leave (regardless of gender)</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Medical, dental, and vision</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Monthly cell phone allowance</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Paid company life insurance</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">401k with company match</span><span data-ccp-props="{}"> </span></li>
<li><span data-ccp-props="{}">Bonus eligible</span></li>
<li><span data-contrast="auto">Summer hours (half day Fridays from Memorial Day thru Labor Day)</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Work from home flexibility</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Come As You Are</span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">C.A. Fortune is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.</span><span data-ccp-props="{}"> </span></p>
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