Operations Manager

🚀 Operations Manager | Bristol, United Kingdom | Hybrid
🌟 Ready to Build the Future of Operational Excellence?
What if your next role gave you the opportunity to influence how an international technology business scales, innovates, and accelerates performance?
At Pax8, we're transforming the technology marketplace through AI-powered innovation, world-class partnerships, and a relentless focus on helping small businesses achieve more. As our Operations Manager, you'll be at the heart of that journey, driving regional initiatives, removing barriers to success, and creating smarter ways of working that deliver real business impact.
This isn't a role for someone who simply manages processes.
It's for someone who challenges them. 🚀
Someone who sees opportunities where others see complexity. 💡
Someone who thrives on bringing people together, driving meaningful change, and helping high-performing teams achieve extraordinary outcomes. 🤝
As we continue our AI-powered evolution, you'll have the unique opportunity to grow alongside emerging technology, shape how we operate at scale, and leave your mark on one of the most exciting cloud businesses in the world. 🌍✨
Join a business where your ideas are heard, your growth is accelerated, and your impact is visible every single day. 🚀🌟
🌍 Why Pax8?
Pax8 is the technology marketplace of the future, connecting vendors, managed service providers, and small to medium-sized businesses through AI-powered insights and innovative cloud solutions.
With a thriving global ecosystem, award-winning culture, and a passion for innovation, there's never been a more exciting time to join our journey.
Explore our culture and growth story:

• https://www.pax8.com/en-uk/careers/
• https://www.pax8.com/en-uk/about/

🚀 What You'll Be Doing
⚙️ Drive Operational Excellence

• Create and enhance operational processes that improve efficiency, effectiveness, and scalability across regional teams.
• Identify challenges, simplify complexity, and implement improvements that drive measurable results.
• Develop robust knowledge-sharing and documentation practices that support consistency and operational excellence.

📈 Deliver Strategic Initiatives

• Coordinate and drive high-impact business initiatives from planning through successful execution.
• Partner with teams across the organisation to manage timelines, priorities, risks, and deliverables.
• Utilise project management frameworks and best practices to ensure initiatives deliver maximum value.

🤝 Build Strong Partnerships

• Collaborate with leaders and stakeholders to ensure priorities remain aligned across teams and functions.
• Facilitate communication, transparency, and accountability throughout project lifecycles.
• Proactively identify roadblocks and help teams navigate challenges to maintain momentum.

📊 Transform Data into Action

• Support business reviews through insightful reporting, operational metrics, and performance analysis.
• Monitor progress against strategic objectives and identify opportunities to improve outcomes.
• Recognise operational risks early and recommend practical mitigation strategies.

🌱 Champion Continuous Improvement

• Foster a culture of curiosity, innovation, and continuous learning.
• Support capability building through training initiatives, coaching, and knowledge-sharing programmes.
• Encourage retrospectives, feedback loops, and lessons learned to improve future performance.

💥 The Impact You'll Make
This role sits at the centre of business performance and operational success. You'll help teams work smarter, execute faster, and collaborate more effectively. Through your leadership, process improvements, and operational expertise, you'll directly influence regional performance, business growth, and the experience delivered to our partners.
⭐ What You'll Bring
You'll thrive in this role if you have:

• Demonstrated success driving operational excellence within fast-paced business environments.
• Proven capability leading business initiatives and coordinating cross-functional projects.
• Extensive experience improving processes, workflows, and organisational effectiveness.
• Strong stakeholder management skills with the ability to influence and collaborate at multiple levels.
• A data-driven mindset with the ability to turn insight into action.
• Knowledge of continuous improvement approaches such as Lean, Six Sigma, Agile, Scrum, or similar methodologies.
• Outstanding communication, organisation, and prioritisation skills.
• A proactive approach, commercial awareness, and a passion for making things better.

💜 The Behaviours & Values That Power Pax8
Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
🎊 We embody our core values — We before Me 🤝, fostering teamwork and collaboration; Compassionate Candor 💬, promoting open and honest communication with kindness; Light Up Learning 💡, continuously growing and sharing knowledge; Seek to Understand 🔍, valuing diverse perspectives and thoughtful engagement; Do What You Say ✅, ensuring trust and accountability; and Driven by Passion 🔥, bringing energy and dedication to everything we do—as we strive to innovate and empower our partners every day.
👉 Trust and Hiring
At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.
To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.
We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions