ServiceNow Developer I

Pax8 is hiring a ServiceNow Developer I in Makati City, Philippines, to help shape and evolve one of the most critical platforms powering our global, AI-enabled cloud marketplace.
🚀 Build, Innovate and Grow With Us
This is an exciting opportunity for a developer who enjoys solving real business challenges through automation, intelligent workflows, and platform development. You'll work at the heart of a fast-growing global technology business, developing solutions that improve how our teams operate and how work gets done across Pax8.
As AI continues to transform how businesses operate, you'll have the opportunity to explore emerging technologies, enhance automation capabilities, and help build smarter, more efficient experiences across our ServiceNow ecosystem. You'll be joining at a time of significant innovation where your ideas, curiosity, and technical skills can genuinely influence outcomes.
🌍 Our Culture & Journey
At Pax8, we're passionate about technology, innovation, and people. We combine the energy of a high-growth technology business with a culture built on collaboration, learning, and continuous improvement.
Discover more about our journey, culture and future:

• https://www.pax8.com/
• https://www.pax8.com/blog/pax8-2025-year-in-review/
• https://www.pax8.com/en-eu/about/

🛠️ What You'll Be Doing
You'll help develop, improve and support the ServiceNow platform that powers critical business services across Pax8.
⚙️ Development & Delivery

• Design, configure and deliver ServiceNow enhancements that solve real business challenges.
• Translate requirements into scalable platform solutions using ServiceNow best practices.
• Participate in sprint planning, demonstrations, testing activities and user enablement.
• Help ensure changes are thoroughly tested, documented and successfully deployed.

🔗 Platform Engineering & Integrations

• Develop and maintain workflows, catalog items, notifications, business logic, reports and platform configurations.
• Build and support integrations between ServiceNow and other business systems.
• Contribute to release processes and platform governance.
• Continuously identify opportunities to improve platform performance, reliability and usability.

🚨 Operational Support

• Investigate complex issues, troubleshoot platform incidents and implement effective solutions.
• Support service continuity through participation in on-call rotations when required.
• Collaborate closely with Technology Services teams during critical incidents.
• Help improve operational processes and incident response practices.

🤖 Automation & AI

• Develop automation capabilities that reduce manual effort and improve operational efficiency.
• Explore AI-enabled tools and identify practical use cases that deliver value across the business.
• Recommend new ideas, enhancements and workflow improvements that support Pax8's technology strategy.

📚 Documentation & Knowledge Sharing

• Create clear technical documentation, knowledge articles and platform guidance.
• Share learning, insights and best practices with colleagues.
• Support a culture of continuous learning and technical excellence.

🌟 The Impact You'll Make
Your work will directly influence how efficiently teams across Pax8 operate every day. By building reliable solutions, streamlining processes and enhancing automation, you'll help create better experiences for employees, improve operational speed, and enable the business to scale effectively as we continue to grow globally.
✅ You'll Be a Great Fit If You

• Have hands-on experience developing and configuring solutions within the ServiceNow platform.
• Bring practical knowledge of ServiceNow modules such as IT Service Management, Customer Service Management, Configuration Management Database, Strategic Portfolio Management, Hardware Asset Management, Software Asset Management, Workplace Service Delivery, or Legal Service Delivery.
• Understand how integrations, workflow automation and platform customisation create business value.
• Enjoy working with technologies such as JavaScript, REST APIs, HTML, CSS, AngularJS, JSON, Glide technologies and modern web development frameworks.
• Have experience working with access controls, business rules, client scripts, user interface actions and user interface policies.
• Understand service management principles and best practices.
• Can comfortably work in a fast-moving environment where priorities evolve and learning never stops.
• Are naturally curious, collaborative and focused on solving problems the right way.
• Produce clear, structured documentation and communicate effectively with both technical and non-technical stakeholders.
• Hold a ServiceNow certification such as Certified System Administrator, Certified Application Developer, or a ServiceNow Implementer certification.
• Have a degree in a relevant discipline or equivalent professional experience.

🔒 Trust & Hiring
At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.
To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.
We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions