Bilingual HRIS Coordinator

SWBC is seeking a talented individual who is a quick learner with technical aptitude skills and able to work as part of a team as well as manage projects and deadlines independently. In this role, you will provide stellar customer service to our clients and employees.
Why you'll love this role:
In this role, every day is different. You will not perform the same repetitive tasks instead you are able to enjoy the variety this role brings. The ideal candidate must be a quick learner who possesses strong tech skills. This role will provide general support to clients across all our software solutions.
Essential duties include the following:
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Provides clients with telephone and online support.
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Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner; escalate issues to Level IIs or Management and seek additional support if needed to expedite the resolution.
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Assists in the development of support plans for clients.
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Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.
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Participates in discovery sessions with customers to define requirements.
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Stays up to date on the latest product features, functionality and new releases.
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Acts as a subject matter expert both internally and with customers.
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Builds delivery best practices and processes by leveraging your implementation and consulting experience.
Serious candidates will possess the minimum qualifications:
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Bachelor's Degree in Business or related field from an accredited four-year college or university or equivalent work experience.
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Minimum of two (2) years of experience in customer service.
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This is an entry level position however; the ideal candidate will be proficient with technology.
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Ability to retain information and apply gained knowledge to the next situation.
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Ability to assist with complex and customer facing software implementations.
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Ability to work in a fast-paced team environment.
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Demonstrated ability to troubleshoot technical issues.
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Excellent communication skills (both written and verbal).
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Ability to work independently as well as part of a team.
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Excellent analytical and time management skills.
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Excellent organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.
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Proficient in the latest web technologies and working knowledge of various operating systems.
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Able to think strategically and to understand a client's organizational needs in order to swiftly identify a solution to support these needs.
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Able to work efficiently and manage workload independently.
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Able to use basic office equipment, including copy machine, telephone, personal computer, and fax.
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Sit for long periods of time performing sedentary activities.
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Stand, stoop, and kneel to file for long periods of time.
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Ability to perform repetitive tasks such as typing for long periods.
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.