Assistant Manager

Employee Related:

• Manage teams and ensure that individual / team / process targets are met
• Provide feedback to associates and prepare development plans for them
• Motivate team members and demonstrate positive retention of talent

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Assist new hires in shortening their learning curve
Operational Delivery:

• Ensure optimum staffing as required for meeting KPIs / SLAs / process metrics
• Facilitate the achievement of desired KPIs as per contract
• Maintain operational data (attendance, performance data, etc) and ensure that there are no open items on these deliverables
• Manage work allocation as per TAT and highlight any peaks / dips in volumes, performance, etc to stakeholders

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Ensure accurate and timely reporting
Client Related:

• Devise, drive and deliver value adding projects / initiatives to the business
• Facilitate corrective and preventive action to address any gaps / leakages / issues or concerns raised by the business
• Maintain seamless flow of communication with all key stakeholders
• Maintain required documentation and audit trails for compliance requirements
• Run spot audits for adherence with the above

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Work as P&C domain expert for clients and business
Employer Related:

• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Ensure timely reporting of data (P4P, LWP, etc)

Collect and provide data required for audit requirements

• Process SLA management
• People management
• Client management

Bachelor's Degree or 10+2+3