Field Support Agent at Vay — Las Vegas, United States

About The Role

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;Ever imagined saying, “I helped launch the future of transportation”?&lt;/p&gt;
&lt;p&gt;We’re rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.&lt;/p&gt;
&lt;p&gt;We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from &lt;a href=&quot;https://www.grab.com/sg/&quot;&gt;Grab&lt;/a&gt;. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Curious to experience Vay yourself? Use the code &lt;em data-start=&quot;289&quot; data-end=&quot;303&quot;&gt;VAYCANDIDATE&lt;/em&gt; for $10 off your first trip in Las Vegas! Download the &quot;Vay&quot; app from the Apple or Google Play store &amp;amp; off you go!&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;What’s happening at Vay&lt;/strong&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;First to roll out vehicles in both Europe and the USA on public roads without a human being inside &amp;amp; currently the 2nd largest commercial, driverless car fleet in the Western World.&lt;/li&gt;
&lt;li&gt;We&#39;ve partnered with &lt;a href=&quot;https://kodiak.ai/&quot;&gt;Kodiak&lt;/a&gt; to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.&lt;/li&gt;
&lt;li&gt;We’ve completed 10’s of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand!&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;...And soon we’ll be expanding across the US &amp;amp; Europe 🚀&lt;/strong&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;/div&gt;&lt;h4&gt;&lt;strong&gt;Why this role is exciting&amp;nbsp;&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;This is your chance to be at the forefront of one of the most exciting technology projects in the world. As a &lt;strong&gt;Field Support Agent&lt;/strong&gt;, you’ll play a critical role in bringing cutting-edge autonomous driving technology to life. You’ll work hands-on with our vehicle fleet, making sure they’re ready for action - clean, charged, rebalanced, and road-ready. You&#39;ll also contribute directly to testing and training processes, all while supporting a groundbreaking mobility solution in the vibrant city of Las Vegas.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;The pay for this part-time role-&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p data-local-id=&quot;e609a2453a26&quot; data-prosemirror-content-type=&quot;node&quot; data-prosemirror-node-name=&quot;paragraph&quot; data-prosemirror-node-block=&quot;true&quot; data-pm-slice=&quot;1 3 []&quot;&gt;&lt;u data-prosemirror-content-type=&quot;mark&quot; data-prosemirror-mark-name=&quot;underline&quot;&gt;Base Pay: &lt;/u&gt; $15 per hour&lt;/p&gt;
&lt;p data-local-id=&quot;5399b35b2282&quot; data-prosemirror-content-type=&quot;node&quot; data-prosemirror-node-name=&quot;paragraph&quot; data-prosemirror-node-block=&quot;true&quot;&gt;&lt;u data-prosemirror-content-type=&quot;mark&quot; data-prosemirror-mark-name=&quot;underline&quot;&gt;Bonus Structure:&lt;/u&gt;&lt;/p&gt;
&lt;ul class=&quot;ak-ul&quot; data-local-id=&quot;0d84bbedfc5b&quot; data-prosemirror-content-type=&quot;node&quot; data-prosemirror-node-name=&quot;bulletList&quot; data-prosemirror-node-block=&quot;true&quot;&gt;
&lt;li data-local-id=&quot;6885543ce677&quot; data-prosemirror-content-type=&quot;node&quot; data-prosemirror-node-name=&quot;listItem&quot; data-prosemirror-node-block=&quot;true&quot;&gt;
&lt;p data-local-id=&quot;8167689e2068&quot; data-prosemirror-content-type=&quot;node&quot; data-prosemirror-node-name=&quot;paragraph&quot; data-prosemirror-node-block=&quot;true&quot;&gt;$100 bonus per week, for hitting 50 missions in a 40 hour week (Prorated to 1.25 missions per hour worked)&lt;/p&gt;
&lt;/li&gt;
&lt;li data-local-id=&quot;3e9471cefd9e&quot; data-prosemirror-content-type=&quot;node&quot; data-prosemirror-node-name=&quot;listItem&quot; data-prosemirror-node-block=&quot;true&quot;&gt;
&lt;p data-local-id=&quot;b3cea1d1f17f&quot; data-prosemirror-content-type=&quot;node&quot; data-prosemirror-node-name=&quot;paragraph&quot; data-prosemirror-node-block=&quot;true&quot;&gt;$160 bonus per week, for hitting 60 mission in a 40 hour week (Prorated to 1.5 missions per hour worked)&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;This would enable a maximum $19 per hour OTE (on target earnings).&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;What you&#39;ll be driving&lt;/strong&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Rebalancing vehicles to key locations across Las Vegas to ensure optimal fleet availability&lt;/li&gt;
&lt;li&gt;Charging, cleaning, and performing quality checks on vehicles to deliver the best customer experience&lt;/li&gt;
&lt;li&gt;Acting as a safety driver during vehicle training and testing sessions&lt;/li&gt;
&lt;li&gt;Completing checklists and documentation to certify vehicles are safe and ready for on-road deployment&lt;/li&gt;
&lt;li&gt;Occasionally delivering vehicles directly to customers and assisting with pickups&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What are we looking for&lt;/strong&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A responsible and safety-conscious driver with a valid US driver’s license&lt;/li&gt;
&lt;li&gt;Willingness to variable shift patterns&lt;/li&gt;
&lt;li&gt;Ability to pass a drug screening, including THC&lt;/li&gt;
&lt;li&gt;Organized, reliable, and detail-oriented, with a strong troubleshooting mindset&lt;/li&gt;
&lt;li&gt;An interest in autonomous vehicles and future mobility&lt;/li&gt;
&lt;li&gt;Resilient and comfortable working in a dynamic, tech-forward environment&lt;/li&gt;
&lt;/ul&gt;
&lt;h4&gt;&lt;strong&gt;Why choose Vay&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;💪 A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.&lt;/p&gt;
&lt;p&gt;🌍 Huge scope for impact in a fast paced environment&lt;/p&gt;
&lt;p&gt;🌴 Paid Vacation Days&lt;/p&gt;
&lt;p&gt;🎫 401(k) programme&lt;/p&gt;
&lt;p&gt;🏥 Health, Dental &amp;amp; Vision Insurance&amp;nbsp;&lt;/p&gt;
&lt;p&gt;🚗 All Vay team members receive 30% off their Vay rides&lt;/p&gt;
&lt;p&gt;🛍️ Exclusive external discounts&lt;/p&gt;
&lt;p&gt;🎊 Regular team events throughout the year&lt;/p&gt;
&lt;p&gt;🍎 Snacks &amp;amp; Drinks in our Las Vegas office&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p class=&quot;p1&quot;&gt;For more information on Vay’s physical demands, working environments and safety requirements, you can review this&amp;nbsp;&lt;a href=&quot;https://docs.google.com/document/d/1swEohclBwsOgx37G4NHE2szYCA6avS_aQX_WSJ7Ih8k/edit?tab=t.0#heading=h.6dlrur2mwcd9&quot;&gt;link&lt;/a&gt;. We’ll also cover anything specific to this role during the first interview.&lt;/p&gt;
&lt;p class=&quot;p1&quot;&gt;We’d love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.&lt;/p&gt;
&lt;p class=&quot;p1&quot;&gt;We welcome applications from all backgrounds and experiences. If you’re excited about shaping something truly groundbreaking, we’d be happy to hear from you.&lt;/p&gt;
&lt;h4 class=&quot;job-modal__content-heading&quot;&gt;&amp;nbsp;&lt;/h4&gt;&lt;/div&gt;