Client Manager

<p><strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">AffirmedRx</span></span></strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)"> is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to </span><span data-ccp-parastyle="Normal (Web)">access</span><span data-ccp-parastyle="Normal (Web)"> and always in the best interest of employers and the lives they </span><span data-ccp-parastyle="Normal (Web)">impact</span><span data-ccp-parastyle="Normal (Web)">. We </span><span data-ccp-parastyle="Normal (Web)">accomplish</span><span data-ccp-parastyle="Normal (Web)"> this by bringing total clarity to business practices, </span><span data-ccp-parastyle="Normal (Web)">leading with</span><span data-ccp-parastyle="Normal (Web)"> clinical approaches, and </span><span data-ccp-parastyle="Normal (Web)">utilizing</span> <span data-ccp-parastyle="Normal (Web)">state-of-the-art</span><span data-ccp-parastyle="Normal (Web)"> technology.</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":300,"335559739":450,"335559740":240}"> </span></p>
<p><span data-contrast="none">Join us in improving health care outcomes for all!  </span><strong><span data-contrast="none">We promise to do what’s right, always.</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":300,"335559739":450,"335559740":240}"> </span></p>
<p><strong><span data-contrast="none">Position Summary:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":288}"> </span></p>
<p><span data-contrast="none">The Client Manager serves as the primary day-to-day operational contact for assigned employer and health plan clients, ensuring a high level of service and support. Working within a cross-functional account team, this role collaborates closely with internal partners to deliver a seamless client experience. The position manages the operational aspects of client accounts, including benefit administration, plan changes, eligibility updates, implementations, and issue resolution. The Client Manager also provides clear guidance on pharmacy benefit matters and ensures client needs and commitments are effectively communicated and addressed. Additionally, the role identifies opportunities to improve benefit performance, enhance client satisfaction, and support long-term client success.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":288}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">What </span><span data-ccp-parastyle="Normal (Web)">you will</span><span data-ccp-parastyle="Normal (Web)"> do:</span></span></strong><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"> </span></p>
<p><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"><strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Client Support and Relationship Coordination</span><span data-ccp-parastyle="Normal (Web)">: </span></span></strong> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Serve as a day-to-day contact for assigned client accounts, supporting the Client Executive and broader account team in delivering exceptional service</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Build positive working relationships with client contacts, including HR teams, benefits administrators, and consultants</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Respond to client inquiries and requests promptly, ensuring questions are routed to the appropriate internal teams and followed through to resolution</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Maintain accurate account records, client communications, and action items within Salesforce and other internal systems</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Support client meetings by preparing agendas, tracking action items, and coordinating follow-up activities</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<p><span data-ccp-props="{"335559739":0}"> </span><span data-ccp-props="{"335559739":0}"><strong><span data-contrast="auto">Benefit Administration and Operational Support: </span></strong> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Assist</span><span data-ccp-parastyle="Normal (Web)"> with processing eligibility updates, benefit changes, plan configuration requests, and other routine account maintenance activities. </span></span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Coordinate with Operations, Eligibility, Billing, Clinical, and IT teams to ensure </span><span data-ccp-parastyle="Normal (Web)">timely</span><span data-ccp-parastyle="Normal (Web)"> execution of client requests. </span></span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Support implementation activities, renewals, and benefit changes by tracking timelines and helping ensure deliverables are completed on schedule. </span></span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Validate information for accuracy and escalate discrepancies or issues as needed.</span></span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"> </span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"><strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Reporting and Account Management Support</span><span data-ccp-parastyle="Normal (Web)">: </span></span></strong> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Monitor account performance metrics, pharmacy spend, and utilization trends; surface insights and optimization opportunities to the Client Executive and Clinical Consultant</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Prepare and contribute to quarterly business plans, financial performance summaries, and client-facing reporting packages</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Identify cost-savings opportunities and operational efficiencies within assigned accounts and escalate upsell or growth opportunities to the Client Executive</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"> <strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Cross-Functional Coordination and Issue Resolution: </span></span></strong> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Triage and resolve client issues by coordinating across internal teams and communicating status clearly to clients throughout the resolution process</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Escalate complex or high-impact issues to the Director, Client Management or Client Executive as appropriate, with context and recommended resolution</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Participate in regular account team meetings with the Client Executive, Clinical Consultant, and Patient Care Advocacy partners to align on client priorities and action items</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<p><span data-ccp-props="{"335559739":0}"> </span><span data-ccp-props="{"335559739":0}"><strong><span data-contrast="auto">Process, Reporting, and Continuous Improvement: </span></strong> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Follow established company policies, procedures, and compliance requirements in all client interactions and account activities. </span></span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Maintain </span><span data-ccp-parastyle="Normal (Web)">accurate</span><span data-ccp-parastyle="Normal (Web)"> documentation of client requests, decisions, and completed work. </span></span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Identify</span><span data-ccp-parastyle="Normal (Web)"> opportunities to improve processes, client experience, and operational efficiency. </span></span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Participate in training and professional development activities to build PBM, client management, and industry </span><span data-ccp-parastyle="Normal (Web)">expertise</span><span data-ccp-parastyle="Normal (Web)">.</span></span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"> </span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":249}"><strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">What you need:</span></span></strong> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">0-1 year of experience in account management, client success, or client-facing operations within a PBM, health plan, TPA, or managed-care environment</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Healthcare experience required </span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Working knowledge of pharmacy benefit operations including claims processing, formulary management, eligibility, network configurations, and benefit plan design</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Strong communication skills with the ability to translate complex pharmacy benefit information into clear, actionable guidance for non-technical audiences</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Demonstrated ability to manage multiple accounts and competing priorities with attention to detail and consistent follow-through</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Proficiency with CRM systems and standard business tools (Microsoft Office, Teams)</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Experience within a transparent, pass-through, or PBM-optimizer organization</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Familiarity with Salesforce or similar healthcare CRM platforms</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Experience supporting quarterly business reviews and client-facing financial reporting</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Prior experience working in a pod or team-based account model</span><span data-ccp-props="{"335559738":40,"335559739":40}"> </span></li>
</ul>
<p><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559685":720,"335559740":240}"> </span><strong><span data-contrast="none">What you get:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="none">To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":249}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">To work in a culture where people thrive because when OUR team thrives, OUR business thrives</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":249}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="none">Competitive compensation, including health, dental, vision and other benefits</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":249}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559740":249}"> </span></p>
<p><strong><span data-contrast="none">Note:  </span></strong><span data-ccp-props="{"201341983":0,"335559740":249}"> </span></p>
<p><span data-contrast="none">AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.</span></p>
<p> </p>
<p> </p>