Customer Success Manager (Commercial)

<p><strong>Customer Success Manager (<em>Commercial Market)</em></strong></p>
<p>Workshop is looking for a Customer Success Manager (CSM) to support our Commercial customer segment: growing organizations that fall between our SMB and Mid-Market segments. These customers benefit from a mix of scalable resources and proactive, personalized support, with CSMs stepping in 1:1 at key moments based on customer needs, adoption, and risk.</p>
<p>In this role, you’ll proactively identify and mitigate risk, drive meaningful product adoption, and ensure customers get exceptional value from Workshop through education, strategic guidance, and expanded use cases.</p>
<p>You’ll work closely with Product, Support, and Account Management to help customers successfully use Workshop, identify opportunities to deepen adoption, and reduce friction across the customer experience. You’ll manage a defined portfolio of Commercial customers through a mix of scalable engagement and targeted 1:1 support.</p>
<p><strong>As a Commercial Customer Success Manager, you will:</strong></p>
<ul>
<li>Own and manage a defined book of Commercial customers, driving customer success, retention, and long-term value</li>
<li>Support customers through a mix of scalable engagement and targeted 1:1 outreach based on customer needs, opportunities, and risk</li>
<li>Drive product adoption by helping customers understand and apply Workshop’s features, workflows, and capabilities</li>
<li>Identify and promote new and expanded use cases that increase customer value</li>
<li>Review customer health across your portfolio to identify adoption gaps, risks, or opportunities for deeper usage</li>
<li>Proactively engage customers at key moments throughout their lifecycle to drive value, strengthen relationships, and mitigate risk</li>
<li>Act as the voice of the customer internally by surfacing trends, feedback, and product insights to cross-functional partners</li>
<li>Partner with Account Managers and Sales to surface expansion and usage-driven opportunities</li>
</ul>
<p><strong>To be successful in this position, you will need:</strong></p>
<ul>
<li>1+ years of experience in Customer Success or Account Management; SaaS experience preferred</li>
<li>Strong product aptitude and the ability to translate features into practical, real-world use cases</li>
<li>Comfort managing a portfolio of customers and balancing proactive 1:1 engagement with scalable customer outreach</li>
<li>A proactive, positive, and solutions-oriented mindset</li>
<li>High attention to detail and strong organizational skills</li>
<li>Clear written and verbal communication skills across internal and external audiences</li>
</ul>
<p> </p>
<p><strong>Benefits:</strong></p>
<ul>
<li>Healthcare</li>
<li>Stock options</li>
<li>Unlimited vacation</li>
</ul>
<p><strong>About Workshop</strong></p>
<p>Workshop is a fast growing, venture-backed startup based in Omaha, Nebraska and we’re on a mission to create more happy Mondays for employees everywhere. We build software to help internal communications teams create, send, and measure multi-channel, employee-centric campaigns.</p>