Global Support Specialist[Immigration Operations]

<div class="content-intro"><p>Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.</p></div><div>
<p>We have an exciting opportunity within <strong>Envoy Global’s </strong>Global Immigration Operations team for a highly motivated <strong>Global Support Specialist</strong> to join us on a full‑time, permanent basis. In this role, you will play a critical part in supporting our global immigration teams across multiple regions by ensuring accurate case setup, seamless document management, and timely administrative coordination.</p>
<h3><strong>As our Global Support Specialist, you will be required to: </strong></h3>
<p><strong>Case Setup & Coordination</strong></p>
<ul>
<li>Manage end‑to‑end setup of new assessments and immigration cases received through various communication channels.</li>
<li>Ensure accurate and timely entry of client information, case details, and relevant data into internal systems.</li>
<li>Assign case owners and preparers to ensure seamless workflow across teams and regions.</li>
</ul>
<p><strong>Document Management</strong></p>
<ul>
<li>Handle secure collection, uploading, and organization of client documents, including passports, CVs, job descriptions, diplomas, employment contracts, questionnaires, and other required materials.</li>
<li>Ensure proper storage and categorization of files across document repositories and case management platforms.</li>
<li>Support secure document transfers between systems and stakeholders.</li>
</ul>
<p><strong>Case Maintenance & Closure</strong></p>
<ul>
<li>Assist Case Managers in updating case notes, maintaining public case records, and performing routine case audits.</li>
<li>Support the completion and submission of immigration forms as required by regional authorities.</li>
<li>Facilitate proper case closure by ensuring all documents, data points, and records are complete and compliant.</li>
</ul>
<p><strong>Quality, Compliance & Reporting</strong></p>
<ul>
<li>Maintain high standards of accuracy and data integrity in all case-related updates.</li>
<li>Support internal reporting needs and ad‑hoc audit requests from leadership or compliance teams.</li>
<li>Follow established workflows and contribute to continuous improvement of operational processes.</li>
</ul>
<p><strong>Administrative & Team Support</strong></p>
<ul>
<li>Provide general administrative assistance to support regional teams and Case Managers.</li>
<li>Collaborate effectively in a fast-paced, global environment and contribute to overall team efficiency.</li>
<li>Assist with additional operational tasks and projects as assigned by the Team Lead.</li>
</ul>
<h3><strong>To apply for this role, you should possess the following skills, experience and qualifications: </strong></h3>
<ul>
<li>Strong verbal and written communication skills with the ability to interact professionally across global teams.</li>
<li>Excellent organizational and time management skills, with the ability to prioritize tasks in a fast paced environment.</li>
<li>High attention to detail and accuracy when handling data, documents, and case information.</li>
<li>Solid proficiency in MS Office Suite (Word, Excel, Outlook, etc.) and comfort working with digital platforms and internal systems</li>
<li>Strong willingness to learn, adapt, and grow within a dynamic global team environment.</li>
<li>A proactive, process oriented mindset with a commitment to delivering high quality work.</li>
</ul>
<h3>Why Envoy Global</h3>
<ul>
<li>Work with globally recognized corporate clients</li>
<li>Collaborative, people-first culture</li>
</ul>
</div>
<div><em><strong>If you’re energized by managing high-impact operations, ensuring accuracy, and collaborating across global teams, we’d love to hear from you.</strong></em></div>