Despatch Coordinator

The role you’ll play
As our Despatch Coordinator, you’ll be at the centre of our day-to-day operations, connecting our customer service teams, operational teams and drivers.
You’ll coordinate job allocations, monitor routes and respond quickly when plans change. Whether it’s rescheduling a missed collection, managing an overloaded bin or keeping a customer updated about a delay, you’ll use sound judgement and clear communication to find the best solution.
This is a fast-paced role where no two days are the same. Your ability to stay calm, make decisions and keep everyone informed will help us deliver a reliable and seamless service to our customers.

Key responsibilities

• Coordinate daily job allocations and callout work.
• Monitor rolled, rejected and delayed jobs and take prompt action.
• Communicate with customers regarding delays, service issues and changes.
• Review routes and assist with sequencing to improve efficiency and productivity.
• Work closely with drivers, operations, sales and customer service teams.
• Manage correspondence and respond within agreed service levels.
• Complete financial confirmations and investigate pricing, disposal-rate and weight exceptions.
• Support reporting, purchase orders, data entry, weighbridge lodgements and end-of-month activities.
• Help achieve our delivery-in-full, on-time targets.
• Identify opportunities to improve fuel efficiency and reduce our carbon footprint.

What you’ll need
You’ll be a confident communicator who enjoys solving problems and working with a wide range of people. You’ll also be comfortable managing competing demands in a busy operational environment.
Ideally, you will bring:

• Previous customer service or coordination experience.
• Experience in transport, logistics or a similar operational environment.
• Strong verbal communication and interpersonal skills.
• The ability to remain calm and resilient under pressure.
• Excellent time-management and multitasking skills.
• Confidence using technology and learning new systems.
• Intermediate Microsoft Office skills, particularly Excel.
• The ability to interpret system information and use it to improve efficiency.
• Experience with CRM or operational systems such as Salesforce, Elemos or JDE would be an advantage.
• Knowledge of transport regulations and logbook requirements would also be beneficial.

What’s in it for you

• Permanent, full-time work in a stable industry
• Competitive rates
• Ongoing training, development, and upskilling
• A supportive team culture where your mahi is valued
• Hours: 40 hours per week
• Office based

To Apply
Click “I’m Interested”
WM New Zealand is an equal opportunity employer and is committed to a drug and alcohol-free workplace.
You must currently be in New Zealand and hold the legal right to work here through citizenship, residency or a valid work visa.