Production & Client Order Coordinator

We are looking for a highly detail-oriented Production & Client Order Coordinator to support order processing, production preparation, quality control, and customer communication. This role requires excellent accuracy with measurements, specifications, pricing details, and data entry, particularly for highly customizable sofa orders.

Key Responsibilities

• Review confirmed customer orders and prepare complete, factory-ready documentation.
• Verify dimensions, configurations, quantities, fabric, color, cushion fill, arm style, back height, finishes, pricing, and special instructions.
• Cross-check invoices, order forms, drawings, approvals, notes, and internal systems for accuracy.
• Identify missing, conflicting, or unclear information before orders move into production.
• Process approved order changes and ensure all affected documents and systems are updated.
• Communicate with customers regarding order confirmations, changes, and adjustments.
• Coordinate with Sales, Client Care, Logistics, and factory teams to resolve order-related issues.
• Maintain accurate records and help identify recurring issues to improve quality-control processes.

Qualifications

• Exceptional attention to detail and strong numerical accuracy.
• Excellent written and spoken English.
• Strong organizational, documentation, and follow-through skills.
• Professional, warm, and confident customer communication.
• Calm and effective problem-solving abilities.
• Experience in production coordination, order management, quality assurance, logistics, customer service, or a similar accuracy-focused role.
• Experience with custom furniture, manufacturing, e-commerce, purchase orders, production sheets, or made-to-order products is a plus.

Technical Set-up
OS: Windows 11 Home/Pro
Processor: i5 or Ryzen 5 or higher
RAM: 16GB
Accessories: Dual Screen, noise-cancelling headset, and a camera