Sales Director - Customer Loyalty

We're investing in a brand-new customer loyalty function designed to maximise opportunities within our existing customer portfolio. As Customer Loyalty Director, you'll have the freedom and backing to build this business unit from the ground up. You'll recruit the best people, develop the sales strategy, establish performance standards and create a culture where high achievers thrive and are rewarded accordingly. This is a genuine opportunity to leave your mark on a business with the scale, resources and ambition to support significant growth.
What You'll Be Responsible For:

• Recruit, develop and lead a high-performing telesales team.
• Create a winning sales culture focused on energy, accountability and results.
• Maximise sales opportunities from our extensive existing customer database.
• Develop innovative customer retention, loyalty and re-engagement strategies.
• Increase revenue, conversion rates and customer lifetime value.
• Set ambitious targets and hold teams accountable for delivery.
• Use data, insight and performance metrics to optimise results.
• Celebrate success whilst addressing potential underperformance.
• Ensure a first-class customer experience throughout the sales journey.
• Maintain compliance and regulatory standards

Who We're Looking For:
You'll be an experienced sales leader with a track record of building successful teams and delivering exceptional commercial results. This role will suit someone who wants to build a market-leading sales operation, create a team of top performers and be rewarded for the results they deliver. If you're hungry for success, thrive on competition and believe average performance is never good enough, we'd like to talk to you.
The experience we’re looking for:

• Telesales leadership and sales management
• Experience building customer retention and loyalty programmes
• Knowledge building high-performance sales environments

You'll be an experienced sales leader with a track record of building successful teams and delivering exceptional commercial results. This role will suit someone who wants to build a market-leading sales operation, create a team of top performers and be rewarded for the results they deliver. If you're hungry for success, thrive on competition and believe average performance is never good enough, we'd like to talk to you.
The experience we’re looking for:

• Telesales leadership and sales management
• Experience building customer retention and loyalty programmes
• Knowledge building high-performance sales environments

Professional traits we want:

• Highly ambitious and commercially driven.
• Motivated by targets, revenue and reward.
• Relentlessly focused on performance and results.
• Comfortable demanding high standards from yourself and your team.
• A confident developer of top sales talent.
• Energetic, resilient and competitive.
• Determined to build something exceptional and never settle for the status quo.

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Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Click here for more information on our Recruitment Process
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.