Manager, Cortland Front Door Waste - Phoenix, AZ Tucson

About The Role

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Role Overview&amp;nbsp;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;As a Manager, Cortland Front Door Waste, you&#39;ll lead and develop a team of Front Door Waste Technicians while overseeing front‑door waste operations across your assigned communities. You’ll own scheduling, service quality, compliance, and reporting to ensure every property maintains Cortland’s standards of cleanliness, safety, and resident experience.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Team Leadership &amp;amp; Development&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Interview, hire, and lead new‑hire onboarding, training, and ongoing development related to procedures, customer service, and safety.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Facilitate new‑hire onboarding, training, and ongoing development related to procedures, customer service, and safety.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Provide regular feedback, performance documentation, and support to reinforce expectations and accountability.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Promote a positive, collaborative team culture focused on safety, service, and operational excellence.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Operational Management&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Create and manage daily and weekly schedules for service teams to ensure timely coverage across all assigned communities.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Approve time sheets and verify that routes and communities are serviced as scheduled.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Manage a labor budget based on the number of assigned properties, making staffing adjustments as needed.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Oversee daily service logs, app‑based documentation, and company reports to ensure accuracy, completeness, and timely delivery to community teams and the Director of Cortland Front Door.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Lead new community launches, including distribution of containers and initial service setup.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Quality Control &amp;amp; Safety&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Inspect communities regularly to ensure resident compliance, service team compliance, and adherence to Cortland standards.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Enforce, promote, and train team members on all EPA, OSHA, and company safety policies.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Report all safety incidents thoroughly and promptly, following established protocols.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Maintain accurate community, associate, and operational records.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Customer &amp;amp; Stakeholder Communication&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Serve as the primary operational contact for property managers and onsite teams.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Address service escalations promptly and professionally.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Partner with property teams to adjust service needs, resolve resident compliance issues, and maintain continuous service quality.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Resource &amp;amp; Equipment Management&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Maintain inventory of supplies (PPE, containers, waste stations, tools) and ensure proper usage across the team.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Drive to the warehouse as needed to replenish supplies or equipment.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Ensure that vehicles, carts, compactors, and tools are properly maintained and safe to operate.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Coordinate repairs or service requests and reduce equipment downtime.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Qualifications &amp;nbsp;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;High school diploma or equivalent required&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;2+ years’ experience in waste services, facilities operations, or similar service environments&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;1+ years’ of supervisory or people‑leadership experience; supervisory or technical training preferred&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Strong understanding of EPA, OSHA, and waste‑handling safety requirements&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Effective communication, coaching, and conflict‑resolution skills; bilingual ability is a plus&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Ability to manage schedules, labor budgets, and productivity across multiple locations&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Comfortable working outdoors and in varying weather conditions&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Ability to climb stairs, walk long distances, and lift up to 50 lbs&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Valid driver’s license and ability to drive locally between properties&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Personal smartphone (Android 2.2+ or iPhone iOS 4.3+) with data plan and active email for documentation&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;About Cortland&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.&lt;/p&gt;
&lt;p&gt;Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email [email hidden]&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Cortland is a drug-free workplace.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Cortland participates in e-verify to verify the employment status of &lt;/em&gt;&lt;em&gt;all persons hired to work in the United States.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;em&gt;