IT Manager

KEY RESPONSIBILITIES

• Manage IT Operations for Bayut and dubizzle.
• Manage organisational fiscal years, Capex/Opex planning, forecasting and expense management.
• Proactively identify performance weaknesses and propose solutions.
• Lead teams in problem management, change management and improvement opportunities to reduce incident counts.
• Collaborate with other technical and functional teams to document and support business rules and operating procedures.
• Diagnose and resolve technical issues related to Bayut and dubizzle employees.
• Provide L2 desktop support (Windows/Mac/Linux).
• Server Administration.
• Set up and configure new laptops and desktops.
• Conduct regular system audits.
• Administer and maintain Wireless access points, VPN and company-issued mobile devices.
• Ensure security and upgrades are applied to desktops and laptops and kept up to date.
• Provide network support and resolve issues with routers and access points.
• Perform support duties, as required, to meet specific operational objectives.
• Provide ongoing guidance, feedback and mentoring support to the team.
• Proactively track and review team performance and provide feedback for improvements.
• Comply with and help to maintain quality service by establishing and enforcing the company’s standards.
• Identify opportunities for team development and skills advancement.