Field Services Technician at CTS — Bronx, United States

About The Role

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;span data-contrast=&quot;none&quot;&gt;CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We &lt;span data-contrast=&quot;none&quot;&gt;are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. &lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:1,&amp;quot;335551550&amp;quot;:1,&amp;quot;335551620&amp;quot;:1,&amp;quot;335559685&amp;quot;:1080,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:280}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;span data-contrast=&quot;none&quot;&gt;Learn more about us at &lt;/span&gt;&lt;a href=&quot;https://charterts.com/&quot; target=&quot;_blank&quot;&gt;https://www.charterts.com&lt;/a&gt;&lt;/p&gt;&lt;/div&gt;&lt;h3&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;JOB SUMMARY&lt;/span&gt;&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;The Field Services Technician is an important role within the Service Delivery division at CTS. This Technician is responsible for performing scheduled and dispatch field visits to CTS clientele or CTS itself. As a FST, you are responsible for the delivery of impeccable troubleshooting and general support of our clientele’s technical environment while also providing high caliber quality work and customer service.&lt;/p&gt;
&lt;p&gt;This is an &lt;strong&gt;individual contributor – technical &lt;/strong&gt;position.&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;KEY RESPONSIBILITIES&lt;/span&gt;&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Work closely with other service delivery teams (Internal Systems, POD Teams, and Engineering).&lt;/li&gt;
&lt;li&gt;Be available to go onsite every day to a scheduled client and conduct an onsite visit for the day.&lt;/li&gt;
&lt;li&gt;Be attentive to detail and take the initiative of being a caretaker of the clients technology environment. Lastly, establish great relationships with the clients you interact with.&lt;/li&gt;
&lt;li&gt;Provide onsite installation, configuration, and troubleshooting of workstation, server, and &amp;nbsp;cloud applications for CTS clients.&lt;/li&gt;
&lt;li&gt;Respond to and resolve service requests/incidents dispatches in accordance with existing procedures and service level agreements (SLAs);&lt;/li&gt;
&lt;li&gt;Track time, communicate and work via our Connectwise Manage PSA.&lt;/li&gt;
&lt;li&gt;Liase with internal teams, vendors and client contacts.&lt;/li&gt;
&lt;li&gt;Perform onsite recurring maintenance at client sites.&lt;/li&gt;
&lt;li&gt;Serve as a resource, if needed, for internal/client-facing projects.&lt;/li&gt;
&lt;li&gt;Complete all work assigned by Service Delivery Coordinator/Dispatcher or Supervisor.&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;QUALIFICATIONS&lt;/span&gt;&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Experience in WAN/LAN networking, including routing, switching, security, and load balancing.&lt;/li&gt;
&lt;li&gt;Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.&lt;/li&gt;
&lt;li&gt;Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.&lt;/li&gt;
&lt;li&gt;Experience with Grand Stream or other Asterisk-based PBX systems.&lt;/li&gt;
&lt;li&gt;Experience with Android, iOS, Gsuite, and Office365.&lt;/li&gt;
&lt;li&gt;Experience with MDM&#39;s solutions.&lt;/li&gt;
&lt;li&gt;Self-motivated, with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high growth environment.&lt;/li&gt;
&lt;li&gt;Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies; and&lt;/li&gt;
&lt;li&gt;Strong written and oral communication skills are a strict requirement.&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;PREFERRED SKILLS AND QUALIFICATIONS&lt;/span&gt;&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;MSP Experience.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;2+ years of experience in a customer facing, technical-services environment, with a strong commitment to customer service.&lt;/li&gt;
&lt;li&gt;Experience with networking protocols: TCP/IP, VPN, IPSEC, VoIP, and QoS.&lt;/li&gt;
&lt;li&gt;Knowledge of Cisco ASA and SonicWall firewall.&lt;/li&gt;
&lt;li&gt;Experience with MSP-related tools: ConnectWise, Addigy, Ninja, ScreenConnect, PRTG, and IT Glue.&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;WORK SCHEDULE &amp;amp; LOCATION&lt;/span&gt;&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;This is a full-time position scheduled Monday through Friday and rerquires an 8-hour shift. Standard working hours may be 7am-4pm, 8am-5pm or 9am-6pm, based on business needs.&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;While the primary work location is the South Bronx, the position requires regular travel throughout the New York metropolitan area&lt;/strong&gt;&lt;/span&gt;.&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;COMPENSATION&lt;/span&gt;&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;The salary range for this role is $50,000-$60,000 annually&lt;/span&gt;&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;BENEFITS&lt;/span&gt;&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Competitive compensation&lt;/li&gt;
&lt;li&gt;Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans&lt;/li&gt;
&lt;li&gt;Flexible Spending Account (FSA)&lt;/li&gt;
&lt;li&gt;Health Savings Account (HSA)&lt;/li&gt;
&lt;li&gt;Employee Assistance Program (EAP)&lt;/li&gt;
&lt;li&gt;Retirement Plan (401(k)) with company match&lt;/li&gt;
&lt;li&gt;Commuter Benefits&lt;/li&gt;
&lt;li&gt;Short-Term Disability Insurance fully paid by the company&lt;/li&gt;
&lt;li&gt;Long-Term Disability Insurance fully paid by the company&lt;/li&gt;
&lt;li&gt;Life and AD&amp;amp;D Insurance, with optional Supplemental Life Insurance&lt;/li&gt;
&lt;li&gt;Paid Time Off, including Paid Parental Leave&lt;/li&gt;
&lt;li&gt;10 Holidays&lt;/li&gt;
&lt;li&gt;2 Floating Holidays&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-teams=&quot;true&quot;&gt;CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.&lt;br&gt;Learn more at&amp;nbsp;&lt;a id=&quot;menur1spk&quot; class=&quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn&quot; href=&quot;https://www.e-verify.gov/employees/employee-rights-and-responsibilities&quot; target=&quot;_blank&quot;&gt;www.e-verify.gov&lt;/a&gt; (information available in English and Spanish).&lt;/span&gt;&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;h3&gt;&lt;strong&gt;THE INTERVIEW PROCESS&lt;/strong&gt;&lt;/h3&gt;
&lt;div&gt;We aim to move fast. You’ll receive scheduling emails from &lt;strong&gt;[email hidden]&lt;/strong&gt; through Greenhouse.&lt;/div&gt;
&lt;p&gt;Depending on the role, some steps may be adjusted or added - we’ll let you know upfront!&lt;/p&gt;
&lt;p&gt;&lt;span data-teams=&quot;true&quot;&gt;1. Screening call with a member of our HR team (30 minutes)&lt;br&gt;2. Technical interview with the Hiring Manager (45 minutes)&lt;br&gt;3. Panel interview with the Hiring Manager and Department Director (60 minutes)&lt;br&gt;4. (If applicable) Executive interview&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to &lt;a href=&quot;mailto:[email hidden]&quot; target=&quot;_blank&quot;&gt;[email hidden]&lt;/a&gt; once you&#39;ve begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.&lt;/em&gt;&lt;/p&gt;&lt;/div&gt;