Director, Account Services
bswift · Remote, United States
About The Role
<div class="content-intro"><header>
<p><strong><span data-contrast="auto">Want to be a bswifter?</span></strong><span data-ccp-props="{"335559739":0}"> </span></p>
<p><em><span data-contrast="auto">At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.</span></em><span data-ccp-props="{"335559739":0}"> </span></p>
<p><span data-ccp-props="{"335559739":0}"> </span><em><span data-contrast="auto">We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!</span></em><span data-ccp-props="{"335559739":0}"> </span></p>
</header></div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p>
<p><strong><span data-contrast="none">ABOUT US:  </span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our Engagement Solutions team as the Director, Account Services.</span><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">bswift Engagement Solutions is our communication agency, a team of more than 50 strategists, writers, designers, researchers and communication experts who help HR, benefits and internal communications leaders create communication employees actually notice, understand and act on. We support annual enrollment, year-round benefits engagement, total rewards, benefits education and workforce communication, taking clients from research and strategy through creative development and multichannel execution. Our work has earned recognition including Gold Hermes Creative Awards, and our account management team is the engine behind it. They are the people who keep complex, high-stakes client campaigns moving on time and on point.</span><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">WHAT YOU’LL DO </span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">The Director, Account Services leads the account management function within the bswift Communication Agency. This is a newly created role, built to bring structure, consistency and strategic leadership to a team that sits at the center of how our clients experience bswift.</span><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Reporting to the Vice President, Engagement Solutions, you will lead and develop a team of account managers, own the standards and processes by which client work moves through the agency, and serve as the team’s strongest advocate. You will partner closely with the Senior Directors, Communication and collaborate with our Creative and Operations teams to ensure account managers are set up to deliver exceptional, on-time work.</span><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">We are looking for a leader who is energized by building something. You will inherit a talented team and a real opportunity to move the function from tactical execution toward proactive, strategic partnership — refining workflows, getting more out of the tools we already have, and staying at the forefront of how AI can make project management smarter and faster.</span><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions):</span></strong><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<p><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<p><em><span data-contrast="auto">Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</span></em><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<p><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Plain Text">Team leadership and development</span></span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Lead, </span><span data-ccp-parastyle="Plain Text">coach</span><span data-ccp-parastyle="Plain Text"> and develop a team of six </span></span><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">communications </span></span><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">account managers, including regular one-on-ones, goal setting, performance </span><span data-ccp-parastyle="Plain Text">reviews</span><span data-ccp-parastyle="Plain Text"> and career development planning</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Hire, onboard and train new account managers, building ramp plans that bring new team members to full productivity quickly</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Serve as a visible advocate for the account management team — surfacing capacity concerns, removing roadblocks and ensuring the team has the tools, information and support needed to do their jobs well</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Balance workload and resourcing across the team, matching account manager capacity and strengths to client needs</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Establish clear expectations, competency standards and career paths for the account management function</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Build a culture of accountability, collaboration and continuous improvement</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Plain Text">Client and account oversight</span></span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Own the overall health of the agency’s client relationships from an account management standpoint, ensuring consistency and quality across all accounts</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Directly manage a small volume of high visibility</span><span data-ccp-parastyle="Plain Text"> and revenue</span><span data-ccp-parastyle="Plain Text"> accounts </span><span data-ccp-parastyle="Plain Text">within the business</span><span data-ccp-parastyle="Plain Text">, implementing account and project management best practices and leading the team through the day to day. </span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Set and enforce best practices for client management, including communication cadence, status reporting, escalation paths and documentation standards</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Step in on complex, high-visibility or at-risk accounts to provide senior-level support, issue resolution and direct client engagement</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Partner with the Senior Directors of Communication to align account management support with client strategy and consulting priorities</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Identify opportunities to strengthen and expand client relationships, partnering with consulting leads to execute</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Represent the account management perspective in client planning, renewal and new business conversations as needed</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Plain Text">Project management, process and operations</span></span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Own and continuously refine the agency’s project management standards, intake processes and workflows</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Ensure projects across the team are scoped, scheduled, resourced and delivered on time and within budget</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Maximize the capability of the agency’s project management platform (including Monday.com), driving consistent adoption, meaningful reporting and automation wherever possible</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Establish clear visibility into team capacity, project status and delivery metrics, and report on them to leadership</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Partner with Creative and Operations to streamline handoffs, reduce rework and eliminate low-value manual steps</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Move the function from reactive and tactical toward proactive and strategic by anticipating client needs and building repeatable approaches</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Plain Text">Innovation and AI enablement</span></span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Stay at the forefront of AI and emerging tools in project and account management, identifying, piloting and scaling the applications that improve speed, quality and consistency</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Bring new ideas to how the agency works, building the business case and leading change management for adoption</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Champion continuous improvement, using team feedback and delivery data to prioritize the changes that matter most</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Plain Text">Cross-functional collaboration</span></span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="23" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Report to the Vice President, Engagement Solutions, providing regular updates on team performance, capacity, risks and opportunities</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Collaborate with the Creative, Operations, Consulting, Client Service and Implementation teams to ensure coordination, visibility and knowledge sharing on behalf of clients</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="25" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Serve as a connective point between account management and the broader bswift organization</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">WHAT YOU NEED TO SUCCEED (Required Education and Experience):</span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Ten or more years of experience in project management, account </span><span data-ccp-parastyle="Plain Text">management</span><span data-ccp-parastyle="Plain Text"> or client services, </span><span data-ccp-parastyle="Plain Text">preferably in a marketing or communications function</span><span data-ccp-parastyle="Plain Text"> within</span><span data-ccp-parastyle="Plain Text"> an agency setting</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="27" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Experience </span><span data-ccp-parastyle="Plain Text">delivering a variety of </span><span data-ccp-parastyle="Plain Text">print and digital deliverables </span><span data-ccp-parastyle="Plain Text">for clients, ideally in the employee / benefits communication space. Examples includ</span><span data-ccp-parastyle="Plain Text">e mailers, posters, digital guides, videos, public sites, and more.</span> </span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="28" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">At least two to three </span><span data-ccp-parastyle="Plain Text">years experience</span><span data-ccp-parastyle="Plain Text"> directly managing and developing people</span><span data-ccp-parastyle="Plain Text">, with</span><span data-ccp-parastyle="Plain Text"> demonstrated success in leading teams that deliver complex, multi-stakeholder client projects on time and within budget</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="29" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Deep knowledge of client management best practices, with the judgment to know when to standardize and when to flex</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="30" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Proven ability to design and implement processes and workflows that measurably improve efficiency and quality</span><span data-ccp-parastyle="Plain Text">, with excellent organization and problem-solving skills </span><span data-ccp-parastyle="Plain Text">a must</span><span data-ccp-parastyle="Plain Text">, with experience across </span><span data-ccp-parastyle="Plain Text">platforms such as Monday.com, including building boards, </span><span data-ccp-parastyle="Plain Text">automations</span><span data-ccp-parastyle="Plain Text"> and reporting</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Exceptional written and verbal communication skills, with the presence to engage senior client stakeholders and internal executives</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="32" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Demonstrated ability to advocate for a team while holding it to a high standard</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="33" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Strong time management skills with a proven ability to meet deadlines across multiple accounts and competing priorities</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="34" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Ability to function well in a fast-paced and at times high-pressure environment</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="35" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Proficiency with the Microsoft suite, including Outlook, Word, PowerPoint, Excel and Teams</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="36" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Bachelor’s degree or equivalent practical experience</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">NICE TO HAVE (Preferred education and experience):</span></strong><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="37" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Bachelor’s degree in Marketing, Communications, Advertising, Journalism, English or Business</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="38" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Experience in employee benefits, HR communication or employee engagement</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="39" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Prior agency or consulting experience, p</span></span><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">referably </span><span data-ccp-parastyle="Plain Text">in a leadership capacity</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="40" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Practical experience applying AI tools to project management, content workflows or team productivity</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="41" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Experience standing up or maturing an account management or client services function, including processes, templates and standards</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="42" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Experience managing print and digital vendor relationships, and working in SharePoint</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="43" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Plain Text">Familiarity with benefits administration technology or the broader benefits ecosystem</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Plain Text">OTHER DUTIES</span></span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span><span data-ccp-props="{}"> </span></p>
<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p>
<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p>
<p><strong>Why Join bswift?</strong></p>
<p>At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.</p>
<p><strong>Benefits of Working at bswift:</strong></p>
<ul>
<li><strong>Comprehensive Health Benefits</strong>: Access to health, dental, and vision plans to support your wellness and that of your family.</li>
<li><strong>Competitive Compensation</strong>: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.</li>
<li><strong>Remote first, Office friendly environment! </strong>No time to commute?  No problem!</li>
<li><strong>Retirement Savings Plans</strong>: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.</li>
<li><strong>Professional Development</strong>: Opportunities for career growth, including training and access to resources to support your career progression.</li>
<li><strong>Supportive Culture</strong>: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.</li>
<li><strong>Employee Wellbeing Initiatives</strong>: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.</li>
</ul>
<p><strong>Make an Impact</strong>: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.</p>
<p><em>Specific benefit offerings vary by position and may be subject to change.</em></p>
<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p>
<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. </p>
<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p>
<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p>
<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In the spirit of pay transparency, we are excited to share the base salary range for this position is $125,000-$140,000, exclusive of fringe benefits or potential bonuses.  If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!</p><div class="content-conclusion"><header></header>
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<div class="c-section__column">
<p><em><span data-contrast="auto">At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We </span></em><strong><em><span data-contrast="auto">Pursue Excellence, Embrace Accountability, Deliver Superior Service, </span></em></strong><em><span data-contrast="auto">and strive to</span></em><strong><em><span data-contrast="auto"> Be A Great Place To Work</span></em></strong><em><span data-contrast="auto">. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. </span></em><span data-ccp-props="{"335559739":0}"> </span></p>
<p><span data-ccp-props="{"335559739":0}"> </span><em><span data-contrast="auto">bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.</span></em><span data-ccp-props="{"335559739":0}"> </span></p>
<p><em><span data-contrast="auto">If you have what it takes to join our award-winning culture, we’d love to hear from you!</span></em><span data-ccp-props="{"335559739":0}"> </span></p>
<p> </p>
</div>
</div></div>
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