Head of Customer Success at Buzz Solutions — Remote

About The Role

&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;strong&gt;&lt;span data-contrast=&quot;none&quot;&gt;&lt;span data-ccp-parastyle=&quot;heading 2&quot;&gt;About Us&lt;/span&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559738&amp;quot;:200,&amp;quot;335559739&amp;quot;:100}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Buzz Solutions safeguards the world&#39;s energy infrastructure by providing AI-based actionable insights and predictive analytics for power line and energy infrastructure inspections. We are disrupting the power utility industry by bringing automation to inspection and maintenance operations through our AI-powered software platform, and we are a venture-funded startup looking for great talent to share our vision of energy industry transformation.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:120,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Our solutions allow utilities to reduce current inspection operation costs by at least 50%, prevent power outages, prevent wildfires, and manage their assets effectively. You will work alongside a talented, passionate, and hardworking team of engineers and product managers building the technology that helps our customers prevent outages, forced shutdowns, and wildfires, and manage the impact of climate change on aging grid infrastructure.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:120,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;strong&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:120,&amp;quot;335559740&amp;quot;:268}&quot;&gt;Job Description&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Buzz Solutions is seeking a Head of Customer Success with deep roots in the utility industry and proven success in a &lt;/span&gt;&lt;span data-contrast=&quot;auto&quot;&gt;fast-scaling &lt;/span&gt;&lt;span data-contrast=&quot;auto&quot;&gt;startup environment.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:120,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;You will start as an individual contributor, owning post-sale customer relationships, driving platform adoption, ensuring long-term customer value, and serving as a trusted advisor to our utility partners. You will act as the bridge between our customers and our engineering, product, and sales teams.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:120,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;This is a player-coach role. As our customer base expands, you will take on full leadership of the Customer Success team, setting strategy, building the processes and playbooks the function runs on, and hiring and developing CSMs. We are looking for someone who has led teams before and wants to build a function from an early stage rather than inherit a mature one.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:120,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;strong&gt;&lt;span data-contrast=&quot;none&quot;&gt;&lt;span data-ccp-parastyle=&quot;heading 2&quot;&gt;Responsibilities&lt;/span&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559738&amp;quot;:200,&amp;quot;335559739&amp;quot;:100}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;1&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Own the end-to-end post-sale customer experience, serving as the primary point of contact for our electric utility customers and partners.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;2&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Drive deep engagement within the Buzz Solutions platform, ensuring customers realize ongoing ROI that supports renewal and long-term retention.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;3&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Identify and surface expansion opportunities such as new use cases, additional circuits or regions, and expanded inspection volume, using product adoption, usage data, and customer outcomes. Partner with the Sales team to develop these opportunities; Sales owns the close.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;4&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Advocate for customers and their needs internally to influence product direction and roadmap priorities.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;5&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Identify at-risk customers who are not achieving their desired outcomes and lead the effort to get them back on track.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;6&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Organize training sessions, product deep dives, and enablement efforts so customers get the most out of our platform.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;7&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Maintain accurate account health, engagement, and adoption data in Salesforce and our broader customer success tooling.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;8&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Build and document the processes, playbooks, and success metrics the Customer Success function will scale on, and help set the standard for the team as it grows.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;strong&gt;&lt;span data-contrast=&quot;none&quot;&gt;&lt;span data-ccp-parastyle=&quot;heading 2&quot;&gt;What Success Looks Like in Your First 12 Months&lt;/span&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559738&amp;quot;:200,&amp;quot;335559739&amp;quot;:100}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;9&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;First 90 days: &lt;/span&gt;&lt;/strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Fully ramped on the Buzz platform and our AI-based inspection workflows. Introduced to and building relationships with every account in your book.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;10&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Six months: &lt;/span&gt;&lt;/strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Running a consistent QBR and executive check-in cadence across your accounts, with documented success metrics and ROI tied to each customer&#39;s inspection program.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;11&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Nine months: &lt;/span&gt;&lt;/strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Established a repeatable onboarding and enablement playbook that shortens time-to-value for new utility customers, and become a resource the rest of the CS team leans on&lt;/span&gt;&lt;span data-contrast=&quot;auto&quot;&gt; as the team scales&lt;/span&gt;&lt;span data-contrast=&quot;auto&quot;&gt;.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;12&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Twelve months: &lt;/span&gt;&lt;/strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Strong retention and renewal across your book, a healthy pipeline of expansion opportunities handed to Sales, a documented set of customer-driven product priorities influencing the roadmap, and a clear point of view on how the Customer Success function should be structured and staffed as we scale.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;strong&gt;&lt;span data-contrast=&quot;none&quot;&gt;&lt;span data-ccp-parastyle=&quot;heading 2&quot;&gt;Required Qualifications&lt;/span&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559738&amp;quot;:200,&amp;quot;335559739&amp;quot;:100}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;13&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;8+ years of experience in a SaaS Customer Success role.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;14&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Experience leading or managing a Customer Success team, whether as a formal people manager, a team lead, or a senior CSM who mentored and set direction for others.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;15&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;A track record of building process from scratch, including &lt;/span&gt;&lt;span data-contrast=&quot;auto&quot;&gt;(both internal and external) &lt;/span&gt;&lt;span data-contrast=&quot;auto&quot;&gt;onboarding frameworks, health scoring, QBR cadences, escalation paths, and playbooks, rather than only operating within someone else&#39;s.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;16&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Direct experience in the electric utility industry, or selling and supporting technology into utilities. Working familiarity with transmission and distribution operations, asset inspection and maintenance, vegetation management, wildfire mitigation, or utility procurement and capital planning cycles.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;17&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Excellent verbal and written communication skills, with the ability to articulate complex technical concepts clearly and compellingly to both field and executive audiences.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;18&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Comfort discussing AI and computer vision concepts with technical customers, including model performance, false positives and negatives, and confidence thresholds, with the credibility to set accurate expectations rather than overpromise.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;19&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Strong problem-solving skills with the ability to understand client needs and provide tailored solutions.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;20&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Self-motivated and goal-oriented, with a proven track record of driving customer outcomes.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;21&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Experience working in Salesforce and other enterprise-level systems.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;22&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Ability to work collaboratively across internal teams and contribute to a positive team environment.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;br&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;strong&gt;&lt;span data-contrast=&quot;none&quot;&gt;&lt;span data-ccp-parastyle=&quot;heading 2&quot;&gt;Nice to Have&lt;/span&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559738&amp;quot;:200,&amp;quot;335559739&amp;quot;:100}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;23&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Experience at an early-stage or venture-funded startup, particularly as an early member of a Customer Success function.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;24&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Background in AI, machine learning, or geospatial/imagery-based software products.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;25&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Experience converting pilots and proofs of concept into production, enterprise-wide deployments.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot; data-leveltext=&quot;•&quot; data-font=&quot;&quot; data-listid=&quot;2&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:431,&amp;quot;335559991&amp;quot;:288,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;•&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;26&quot; data-aria-level=&quot;1&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Experience hiring, onboarding, and developing CSMs as a team scales.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:70,&amp;quot;335559740&amp;quot;:268}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 10pt; font-family: helvetica, arial, sans-serif;&quot;&gt;* Buzz Solutions does not provide Visa sponsorship for work authorizations in the United States at this time *&lt;/span&gt;&lt;/p&gt;