Software Support Engineer

Join Bally’s Intralot as a Software Support Engineer!
Your Role:
As a Software Support Engineer, you will play a key role in ensuring the reliability and smooth operation of our applications. You will handle complex production issues, contribute to system optimizations, and mentor junior team members. Your responsibilities include:
-
Troubleshooting and resolving production incidents at the 2nd level within the agreed SLAs.
-
Performing root cause analysis (RCA) to identify and mitigate recurring issues.
-
Enhancing and optimizing existing monitoring and alerting systems (Nagios, Grafana, NewRelic).
-
Collaborating with cross-functional teams (Development, DevOps, and QA) to improve system stability.
-
Reproducing incidents in test environments and validating fixes before deployment.
-
Owning problem tracking and resolution, ensuring continuous service improvement.
-
Providing guidance and technical support to junior team members.