New Participant Advocate

<div class="content-intro"><p><span data-contrast="none">Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in</span>‑<span data-contrast="none">home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission</span>‑<span data-contrast="none">driven care teams continue to help participants live well on their own terms.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="none">Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com.</span></p></div><p><strong><span data-contrast="none">Estimated Start Da</span><span data-contrast="none">te: </span><span data-ccp-props="{"335559738":200,"335559739":200}"> 11/30/2026</span></strong></p>
<p><strong><span data-contrast="none">Role Scope</span></strong><span data-contrast="none">: </span><span data-contrast="none">The New Participant Advocate plays a key role in creating a welcoming, participant-centered onboarding experience for individuals transitioning into Habitat Health's PACE program. This role builds trusted relationships with participants and caregivers while partnering with the Interdisciplinary Team (IDT) and cross-functional teams to facilitate a seamless transition into care. Through proactive coordination, participant advocacy, and ongoing communication, the New Participant Advocate helps participants feel informed, supported, and connected while promoting continuity of care and an exceptional participant experience.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><strong><span data-contrast="none">Core Responsibilities & Expectations for the Role</span></strong><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<ul>
<li><span data-contrast="none">Builds trusted relationships with new participants and caregivers to understand individual goals, preferences, and support needs while fostering a welcoming and participant-centered onboarding experience.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="none">Coordinates the participant onboarding journey by serving as the primary point of contact during the initial transition into the PACE program and facilitating a seamless introduction to Habitat Health's services.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="none">Partners with the Interdisciplinary Team (IDT), caregivers, Referral Coordinator, and cross-functional teams to coordinate services, support continuity of care, and promote a positive participant experience.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="none">Advocates for participant preferences, cultural needs, and person-centered care by proactively identifying barriers and collaborating with the care team to support timely solutions.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="none">Provides education and guidance to participants and caregivers regarding Habitat Health services, program expectations, available resources, and ongoing support throughout the onboarding experience.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="none">Coordinates participant appointments, transportation, follow-up services, and other onboarding activities to support a smooth transition into the PACE program.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="none">Maintains proactive communication with participants, caregivers, and care team members to address questions, resolve concerns, and ensure timely follow-through.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="none">Documents participant interactions, onboarding activities, identified needs, and follow-up actions accurately and timely within the Electronic Medical Record (EMR) and other organizational systems.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="none">Contributes to continuous improvement by identifying participant trends, feedback, and opportunities to enhance onboarding processes, participant experience, and interdisciplinary collaboration.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Performs other related duties as assigned.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Required Qualifications: </span></strong><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<ul>
<li><span data-contrast="auto">Bachelor's degree in Social Work, Human Services, Healthcare Administration, Public Health, Psychology, or a related field, or an equivalent combination of education and relevant experience.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Minimum of one (1) year of experience working with older adults, frail elderly populations, participant advocacy, care coordination, case management, client services, or a similar participant-facing role.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Demonstrated ability to build trusted relationships while delivering compassionate, participant-centered support to diverse populations.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Demonstrated ability to coordinate services, navigate complex participant needs, and support successful care transitions through effective collaboration.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Strong communication and collaboration skills, with the ability to effectively engage participants, caregivers, community partners, and cross-functional teams to deliver exceptional participant experience.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Strong organizational skills with the ability to manage multiple priorities while maintaining attention to detail and ensuring timely follow-through.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Demonstrated ability to work independently while collaborating across interdisciplinary teams to achieve shared outcomes.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Self-started who is determined to unlock pathways.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Experience using Electronic Medical Records (EMRs), Microsoft Office, and the ability to quickly learn organizational documentation and participant management systems.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Demonstrated ability to exercise sound judgment, solve problems proactively, and navigate sensitive participant situations with professionalism, empathy, and discretion.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Proof of a valid driver's license, reliable personal transportation, and automobile insurance that meets applicable state requirements, with the ability to travel throughout the service area.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Meets all applicable participant-facing health requirements, including TB screening and required immunizations.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Aligns with our purpose and our values, and is excited about living those out in daily practice</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Nice to have:</span></strong><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<ul>
<li><span data-contrast="auto">Experience working within PACE, Medicare, Medicaid, managed care, or other value-based healthcare environments.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Knowledge of participant onboarding, interdisciplinary care coordination, community resources, and care transition best practices.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Experience supporting older adults through care transitions, case management, participant advocacy, or customer experience initiatives.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
<li><span data-contrast="auto">Bilingual: Spanish, Mandarin, or Cantonese.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Essential Functions & Physical Requirements</span></strong><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="none">The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="none">Team members in this role may be expected to:</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<ul>
<li><span data-contrast="none">Work in healthcare, administrative, community, or remote environments, depending on role needs.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Remain stationary and/or move about for extended periods, consistent with job duties.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Operate standard office equipment and/or clinical tools (e.g., computers, phones, medical devices, documentation systems).</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Travel between work sites or community locations as needed.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Perform tasks that may involve bending, reaching, lifting, or assisting participants, depending on role responsibilities.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Compensation:  </span></strong><span data-contrast="auto">The anticipated base salary range for this position is <strong>$24 - $29/hour</strong></span><span data-contrast="auto">. This position is also eligible for a target annual <strong>bonus of 5%</strong></span><span data-contrast="auto"> and may be eligible for additional incentive compensation, as applicable.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="auto">The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="auto">In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><strong><span data-contrast="none">At-Will Employment </span></strong><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="auto">Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="auto">Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p><div class="content-conclusion"><p><strong><span data-contrast="none">Vaccination Policy, including COVID-19</span></strong></p>
<p><span data-contrast="auto">To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="auto">Habitat Health will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="auto">As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><strong><span data-contrast="none">Our Commitment to Equal Opportunity and Inclusion</span></strong></p>
<p><span data-contrast="auto">Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at Habitat Health are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision-making, or any other characteristic protected by applicable federal, state, or local law.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="auto">Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="auto">If you require a reasonable accommodation to participate in the application or interview process, perform the essential functions of a position, or receive other employment benefits and privileges, please contact us at </span><a href="mailto:[email hidden]"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">[email hidden]</span></span></a><span data-contrast="auto">.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="auto">We encourage individuals from all backgrounds to apply, even if their experience does not align perfectly with every qualification listed.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><strong><span data-contrast="none">E-Verify Participation Notice </span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">Habitat Health participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">If E-Verify cannot confirm your authorization to work, Habitat Health will provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) to resolve the issue before any adverse employment action is taken, including termination of employment.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">E-Verify is used only after an applicant has accepted an offer of employment and completed the Form I-9 and to the extent permitted by applicable law.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">Habitat Health complies with all federal and state employment eligibility verification requirements.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="none">Beware of Scams and Fraud </span></strong><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="auto">Habitat Health is committed to protecting job seekers from recruitment scams. Please ensure that you submit applications only through Habitat Health's official careers website or authorized job boards.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="auto">Official communications from Habitat Health recruiters and team members will come from email addresses ending in @habitathealth.com. Habitat Health will never ask applicants to pay fees, purchase equipment, or provide sensitive financial information as part of the recruiting or hiring process.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="auto">If you receive suspicious communications claiming to represent Habitat Health, we encourage you to exercise caution and independently verify the communication before responding.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p>
<p><span data-contrast="auto">If you believe you have been the victim of a recruitment scam or fraudulent job posting, please report the incident to the Federal Trade Commission (FTC) through its fraud reporting website at reportfraud.ftc.gov.</span><span data-ccp-props="{"335559738":200,"335559739":200}"> </span></p></div>