Legal Research & Insights Training Coordinator

The Knowledge Coordinator will assist with the maintenance of the Firm’s knowledge management products including document repositories and the experience management system. The Knowledge Coordinator will enter new records, clean up data, research and complete missing information and resolve discrepancies in various knowledge resources. The Knowledge Coordinator will work with the Knowledge Resources Manager and the Knowledge Specialists to ensure the integrity of records.

Responsibilities

Practice Intelligence

• Develop deep knowledge of the content and configuration of our practice intelligence system where we collect information about the Firm’s experience
• Under the direction of the Knowledge Resources Manager, configure fields, reports, and workflows and triggers for data collection within the practice intelligence system
• Complete data entry for new records (e.g., adding data to client profile pages)
• Conduct research on Firm matters to locate missing pieces of information or to verify data in order to maintain accurate records in the system (e.g., ensuring each record has links to key documents)
• Cross reference data to ensure accuracy, non-duplication and to resolve any discrepancies between records

Intranet

• Upload and maintain document repositories along with relevant metadata.
• Under the guidance of the Knowledge Resources Manager, work with the Knowledge Specialists to build sites, pages and libraries on SharePoint to display practice content.

Other Responsibilities

• Monitor the Knowledge Management Resources inbox and respond to attorney requests, escalating requests to KM Lawyers or other resources when required
• Provide support for “how to” questions and technical questions for KM resources
• Enter client data into client-facing proprietary tools developed by the Firm.
• Support special projects and perform other duties as may be assigned by the Chief Knowledge & Innovation Officer, Director of Knowledge Management or Associate Director of Knowledge Management.

Required Skills

• Project management skills with the ability to manage multiple time-sensitive matters in a fast-paced environment
• Working knowledge of SharePoint and iManage preferred
• Strong written, oral communication, and interpersonal skills
• Exceptional attention to detail, strong analytical, troubleshooting and problem-solving skills
• Strong project management skills with the ability to manage multiple time-sensitive matters in a fast-paced environment
• Strong technical skills and aptitude
• Sound judgment with respect to confidential and sensitive information

Preferred Experience

• 2 years of relevant experience required; law firm Knowledge Management preferred

Required Education

• Bachelor’s degree is required

Salary Information
NY Only: The estimated base salary range for this position is $60,000 to $75,000 at the time of posting.
The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is non-exempt meaning it is overtime pay eligible.